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XF 1.3 User staying logged in

Discussion in 'Troubleshooting and Problems' started by tommydamic68, Apr 16, 2014.

  1. tommydamic68

    tommydamic68 Well-Known Member

    I have a user (using an iPad) who says even when checking the "stay logged in" box they return a few hours later and are NOT logged in. Any thoughts? I do not use this feature and have not had another complaint from any other members.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    I suspect it's a cookies issue on their iPad browser.
     
  3. AndyB

    AndyB Well-Known Member

    I suggest three things:

    1) Make sure you always force www or non-www using htaccess.

    2) Use the Remove Remember Me add-on:

    http://xenforo.com/community/resources/remove-remember-me.2444/

    3) Ask the member to clear their cookies and data on their iPad.
     
  4. tommydamic68

    tommydamic68 Well-Known Member

    2.) what if they want to use the "stayed logged in" feature?
     
  5. AndyB

    AndyB Well-Known Member

    That would be the only option with that add-on. It's the same as clicking the checkbox, just that you don't have to remember to do that.
     
  6. tommydamic68

    tommydamic68 Well-Known Member

    Well then others who choose not to do so - will be forced?
     
    Last edited: Apr 16, 2014
  7. AndyB

    AndyB Well-Known Member

    Yes.
     

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