XF 2.0 User can’t upload photos from phone

[Alternadiv]

A user on my forum is having trouble uploading photos from their Samsung Galaxy S9. After they select their image, nothing happens. They sent me this video.
View attachment DDE461EF-1342-4942-B828-F96DFD84D882.mov

 

[jeb35]

Have the user try doing it again, but this time use WIFI. Even though it says 4glte on the on the phone, the file size may just be really big and it just won't upload.

 

[djbaxter]

Also double check the allowed attachment sizes in your ACP. A lot of people don't realize how large images on their smart phones really are and they may need to be resized to comply with your forum settings.