Trophy is not issuing to all people

[kingston]

I have people who are not getting issued a trophy the deserve. From preliminary tests it seems to affect those that have been registered for more than a year (but don't let this notion cloud thinking).

Any ideas?

 

[Jake Bunce]

The trophy points are updated by a cron:

Admin CP -> Tools -> Cron Entries -> Update User Trophies

But it only processes users who have been active recently which can be a problem after an import. I posted a suggestion about this:

http://xenforo.com/community/threads/trophy-cron-active-users.6976/

 

[kingston]

The trophy points are updated by a cron:

Admin CP -> Tools -> Cron Entries -> Update User Trophies

But it only processes users who have been active recently which can be a problem after an import. I posted a suggestion about this:

http://xenforo.com/community/threads/trophy-cron-active-users.6976/

It is affecting users who are recently active. :/

 

[Mike]

"Recently" active would refer to active in the last 24 hours.

 

[Jake Bunce]

It is affecting users who are recently active. :/

If they are recently active then it should update their trophy points if you run that cron:

Admin CP -> Tools -> Cron Entries -> Update User Trophies

 

[kingston]

If they are recently active then it should update their trophy points if you run that cron:

Admin CP -> Tools -> Cron Entries -> Update User Trophies

Yeah I have been. I did transfer my database from vB4. The registration dates of people having trouble seem to be from Dec 2009...

 

[Jake Bunce]

The cron also excludes users who are banned or awaiting moderation or email confirmation:

library/XenForo/CronEntry/Trophy.php

		$users = $userModel->getUsers(array(
			'user_state' => 'valid',
			'is_banned' => 0,
			'last_activity' => array('>', XenForo_Application::$time - 86400)

If that doesn't explain your problem then I can take a look if you want to give me access to your forum and database.

 

[kingston]

The cron also excludes users who are banned or awaiting moderation or email confirmation:

library/XenForo/CronEntry/Trophy.php

		$users = $userModel->getUsers(array(
			'user_state' => 'valid',
			'is_banned' => 0,
			'last_activity' => array('>', XenForo_Application::$time - 86400)

If that doesn't explain your problem then I can take a look if you want to give me access to your forum and database.

If you wouldn't mind I could use some help.

 

[Jake Bunce]

Sure. Send me a personal conversation with your info. I will take a look.

 

[kingston]

Sure. Send me a personal conversation with your info. I will take a look.

Thanks for your help today!

 

[Paul B]

Did you manage to get it sorted?
Can you post what the issue was for future reference?

 

[Jake Bunce]

It was the user activity dates. The problem users had not been active within the last 24 hours so the cron wasn't processing them.