Lately I have been thinking it would be good for XenForo to have an IRC channel, and I can't find one, it would be really good for members with a basic question that they can't find the answer to, to go in there and ask. There would most probably always be experienced members in there, who could answer there question.
The problem with having an IRC channel is you have to ensure it's staffed all the time with qualified individuals who can answer questions. The possibility of receiving terrible advice in the absence of qualified personnel is too great IMO.
I'd see an official channel nothing but a distraction. Xenforo prides itself in providing top notch support and I think an irc channel would see many members expect support in chat taking this away from the forums.
What are the cons to this?
- People having similar issues cannot revert back to the history or it will be next to impossible to track a answer to a related issue where a forum would hold and retain such valuable info.
That I feel is enough to not have a IRC channel in my books.
But to just focus on that and I have no proof nor data to back this up. But I think 99% of the support is handled on the forum because it's that good. I've said it numerous times and say it again in that support here throughout xenforo's birth has never wavered, never has a support issue been left without response and I think users are very comfortable and confident the issue to their problem will definitely be answered on the forum.
Heck, Brogan just the other day double ninj'd a couple of people so it just shows how great support here is a IRC channel would just (not necessarily destroy it) but diminish it a little and destroying chipping away a good thing is something a company should never attempt which I feel they would if this somehow come to pass.