XF 1.3 Some users don't get trophies

[ghostwolfling]

Hello,

I'm facing the following problem (since 1.2.x): some users don't get trophies. I created a new trophy and typed a list of all people who should get it, like this:

Almost everyone got a trophy, but some users didn't. For example, a user with nickname "Merdoc". His profile is absolutely identical with users who received a trophy.

Even if I create a new trophy where the only one user is listed, he still don't get a trophy. So I am wondering how can I figure out what happens? Forum errors log is empty.

Thanks.

 

[Paul B]

Has that member logged in recently?

 

[ghostwolfling]

Has that member logged in recently?

Yes, he did. And of course I executed cron trophy task multiple times.

 

[Jake Bunce]

Something to try:

http://xenforo.com/community/threads/recalculate-trophy-points.30800/#post-351948

 

[ghostwolfling]

Something to try:

http://xenforo.com/community/threads/recalculate-trophy-points.30800/#post-351948

Thanks for reply. I guess here is the problem:

cron only updates users who have been active in the last 24 hours

We have disabled cron task and ran it manually a few times. Now I scheduled it to run every 15 mins, hope the issue will be solved.

 

[Paul B]

Which is why I asked you if the member had logged in recently.

 

[ghostwolfling]

Which is why I asked you if the member had logged in recently.

Well, he logged in at the day I ran a cron task. But as I see it's not enough.

 

[ghostwolfling]

Yep, the issue is solved now.

1. User has to log in
2. Cron task must be executed a few times

So I just scheduled it to execute every 15 mins.

 

[Jake Bunce]

The last activity date is itself updated by a cron that runs hourly. So once a user logs in their user record won't update the last active time for up to an hour. And trophies then look to that last active time.

Basically be patient.