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Replying to PC Notices (by email)

Discussion in 'XenForo Questions and Support' started by gordy, Mar 23, 2012.

  1. gordy

    gordy Well-Known Member

    I have some members who reply by email to a PC notification they receive one in their email client.

    The ACP reply-to is set to an email address that I check and I get many messages from members unwittingly email-replying. Is there a macro that can be used to send to the intended recipient(member)?

    How do you other admins handle these? Anyone have a good boilerplate response or email template that clearly directs them to click on the link inside the email body? (the font and text-decoration doesn't look very 'link-like' in the email, for new or foreign members)

    Thank you
    ArnyVee likes this.
  2. DBA

    DBA Well-Known Member

    I just have an auto-response setup that states that this is an un-monitored inbox and all replies should be made on the website/forum.
    ArnyVee and gordy like this.
  3. gordy

    gordy Well-Known Member

    Ah! good idea, thank you (y)
  4. ArnyVee

    ArnyVee Well-Known Member

    I was going to ask this same question. So, the email address that I should set the auto-response to the "Contact Email Address" in the "Options: Basic Board Information" screen? If so, that would mess with those using the 'contact us' for advertising requests or other information regarding the site.

  5. DBA

    DBA Well-Known Member

    Those are two different options. Incoming email is under the Basic Board Information options page. The outgoing is under the Email options.

    I have all incoming mail sent to admin@example.com and all outgoing mail sent via no_reply@example.com. Plus I have bounces sent to bounce@example.com.
    gordy and ArnyVee like this.

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