Refund please

[JP772]

Hello, opened two tickets to get a refund (didnt install XF yet or anything - just purchased) i got a super quick answer at first saying that ‘they passed it on for a refund’, got the license disabled and then they stopped answering when I asked for refund delay and if they were actually refunding me or just transferring the ticket?

 

[jeb35]

All communication needs to be done via ticket. @Paul B

 

[Paul B]

The person who usually deals with refunds has been out of the office.

It has now just been processed.