XF 2.0 Problem with emails

[Pavle123]

A user reported that he is not able to get a password reset link.

I checked and there's an error like this.

SMTP error from remote mail server after RCPT TO:<useremailgoeshere>:
550 Requested action not taken: mailbox unavailable

This error happened even in 1.5 plenty of times.

What might be the issue?

 

[AndyB]

Try using the Default Email transport method.

 

[Pavle123]

Hey @AndyB It's set to default already.
Here are my settings if it means anything

 

[AndyB]

A user reported that he is not able to get a password reset link

Lets assume the email is working properly.

In order for a user to reset their password, they need to be able to receive the email at the email address they have on record, this is not always possible as email accounts are closed. I suspect this is the case here.

 

[Pavle123]

This is not the only email that ended up that way by the way. My spam folder is filled with emails bouncing from that email. I'm not really sure why it happens.

 

[TPerry]

It's very plainly telling you the issue

Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable

The receiving MTA cannot find a mailbox that matches the name provide that is being sent to (daniel.derichs).

And doing a check shows that is found by other software also

 

[Pavle123]

Okay, thanks everyone, I informed the user.

Much appreciated.