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XF 1.2 One of our themes are not loading alerts and conversations

Discussion in 'Troubleshooting and Problems' started by SmudgeCraft, Sep 3, 2013.

  1. SmudgeCraft

    SmudgeCraft Member

    Hey guys!

    I hope I am posting this in the correct forum!
    We got XenForo a while ago and created our own custom theme. The problem is that alerts and conversations are not loading automatically, I am attaching pictures to show you what I mean:

    Our custom theme:
    [​IMG] [​IMG]

    The default theme:
    [​IMG] [​IMG]

    Additional info:
    We used this guide to move our visitor tabs to the modbar in our custom theme

    I would love some help on this issue!

    The website URL is: http://smudgecraft.net


    SmudgeCraft Staff
    Last edited: Sep 3, 2013
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Has the style been updated for 1.2?

    Do you have any outdated templates?

    Otherwise disable all add-ons and customisations (create a default style) and check again.
  3. SmudgeCraft

    SmudgeCraft Member

    Yeah, it was made with 1.2

    Nope, no outdated templates.

    In the two last pictures I am using the default theme and it is all working!
  4. Brogan

    Brogan XenForo Moderator Staff Member

    It's going to be something with your custom style, possibly add-on related or a template edit.

    You will need to track it down - by disabling all add-ons and then reverting edits one at a time until you find it.
  5. SmudgeCraft

    SmudgeCraft Member

    I will look into it, thanks for the help!
  6. SmudgeCraft

    SmudgeCraft Member


    I copied the whole site and reverted template by template, the problem was in a js file!

    Thanks for the help :)

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