Odd email bouncebacks when member registers

[Alvin63]

Ok this has happened 2 or 3 times in the last couple of days. Someone registers and I get a bounced registration email. But they are still registered! And user state showing as valid. One was definitely spam, but the most recent one is a genuine user. So how can they have a valid user state if the registration email bounced back? Presumably they clicked on it to validate BEFORE it bounced back?

 

[ENF]

Ok this has happened 2 or 3 times in the last couple of days. Someone registers and I get a bounced registration email. But they are still registered! And user state showing as valid. One was definitely spam, but the most recent one is a genuine user. So how can they have a valid user state if the registration email bounced back? Presumably they clicked on it to validate BEFORE it bounced back?

Is your email bounce handler setup to handle these? From here: ../admin.php?options/groups/emailOptions/ (ACP > Setup > Options > Email > [Automated bounced email handler])

And, if it is setup, what does your log show here: ../admin.php?logs/email-bounces (ACP > Tools > Email Bounce Log)

 

[Alvin63]

Thanks. No it's not set up and nothing in logs.

 

[ENF]

Thanks. No it's not set up and nothing in logs.

Then, the status won't change because xenForo does not get the information.
The bounce handler will note the bounce and update the account accordingly.
This is why those account statuses don't change.

 

[Alvin63]

Thanks. I don't quite understand how someone can be validated if their activation email has bounced back. Usually that has only happened when it's a fake email trying to register.

 

[ENF]

Thanks. I don't quite understand how someone can be validated if their activation email has bounced back. Usually that has only happened when it's a fake email trying to register.

I don’t have a lot of time to explain the possible conditions (I’m on vacation ) - but there are a few possible cases where this can happen. The most important thing you can do for now is configure the bounce handler.

 

[Alvin63]

Thanks

 

[Alvin63]

I don’t have a lot of time to explain the possible conditions (I’m on vacation ) - but there are a few possible cases where this can happen. The most important thing you can do for now is configure the bounce handler.

It's ok I worked it out. The email address had a typo. They must have registered again with the email without a typo after they failed to get an activation email first time.

I don't really understand the bounce handler so kind of ignored it It says put an email address that you want bounces to go to,but they already go to the forum email address .......It also says "Note that this option may not work unless the return path parameter is enabled or mail is sent via SMTP using the Email Transport option."

Well I do have SMTP now but not sure what it means by the return path parameter.

 

[Suzanne O]

Ok this has happened 2 or 3 times in the last couple of days. Someone registers and I get a bounced registration email. But they are still registered! And user state showing as valid. One was definitely spam, but the most recent one is a genuine user. So how can they have a valid user state if the registration email bounced back? Presumably they clicked on it to validate BEFORE it bounced back?

In your welcome DM tell them that the new members have to have a valid email address because if they don't it bounces and it is a ban.

 

[Alvin63]

Thanks. It was a typo in their email address, hence they re registered without the typo.