Notifications - powered by Gritter - Crashes My Server

[novice]

Hello Everyone and Anyone that might be able to help with this.

I have already gone to the developer for support, and his only suggestion was for me to ask someone else, so here I am.

Basically my server runs fine with Xenforo and a host of addons.

When I enable Notifications by Gritter, my dedicated server crashes. CPU and memory use immediately climbs upward until it kills the server. When I disable the addon the numbers immediately go back down to normal.

The developer said that he has seen this before, and the person moved to a different shared hosting environment and all was well. That's not as feasible for me, especially considering that everything else on my server is working fine. I can edit server configuration settings, but no such suggestions were made.

Since this addon works for most everyone else, the developer doesn't seem too concerned about my issue. I do understand the frustration, having one person with a problem, but well ... being that person ... I just want to see if it can work for me like it does for everyone else that purchased it.

To the developer's credit, he did offer a refund, but I want the functionality instead.

Any ideas on how I can correct this, or what would cause this one addon to crash my server?

Thanks in advance.

novice

 

[novice]

Did the issue begin the very second the add-on was installed? Or have you already configured your Notifications? Also, what criteria does this Notification have?

If you cannot / won't (understandable) re-enable the add-on to check, feel free to post here a dump of the xf_notification database table.

EDIT: Another point... If you run the query: TRUNCATE xf_notification and enable the add-on do you experience the crash?

Yes, it began immediately after installing, though it took a few hours before my server first crashed, and lots of troubleshooting before I was able to narrow the problem down to this addon. So yes again, the addon was configured (and in use for a short time). It is disabled now, so I don't see the settings, but they are pretty straightforward. I was using it primarily to test it out, but it did get displayed to all users and guests at one point.

The thing is ... it doesn't even have to be in use to crash my server ... just enabled is enough.

I've not tried to run that query ... thanks for the suggestion ... I will and see what happens.

I'm not sure how to dump the table, but after I do the query above, I'll figure that out and post the information here.

 

[novice]

Have you disabled all other addons to rule out a conflict?

Yes, I did disable all other addons, that's how I found out it was this addon.

Though I didn't disable all addons and keep this one enabled, to see if there was a conflict.

Good point ... I'll try that and see what happens.

Thanks.

 

[novice]

Eventually, try installing the addon at another test-xenforo install at the same server, and see what happens, just to debug. If the server still goes down, it is definitely server-related.

I do have a test install on the same server, but when it crashed my server, my live site ... well ... I never went back to it.

Let me see what happens over there. I'll report back.

Thanks.

 

[novice]

Eventually, try installing the addon at another test-xenforo install at the same server, and see what happens, just to debug. If the server still goes down, it is definitely server-related.

HenrikHansen ... it works perfect on my test install, no negative impact. Your support gave me a direction in which to proceed and I appreciate it. Thank You.

Have you disabled all other addons to rule out a conflict?

RobParker ... no conflicts. Thanks for your support.

Did the issue begin the very second the add-on was installed? Or have you already configured your Notifications? Also, what criteria does this Notification have?

If you cannot / won't (understandable) re-enable the add-on to check, feel free to post here a dump of the xf_notification database table.

EDIT: Another point... If you run the query: TRUNCATE xf_notification and enable the add-on do you experience the crash?

Chris Deeming ... after I saw the test install work properly, I deleted the notifications on my live install, since you suggest above they may be a problem. After doing so, everything seems to be working properly on both installs (live and test). Load average and memory use are remaining normal (with a new notification added and active). Of course I'm watching closely, and will be careful with any new notifications I create, but all is well right now. Your first offer of support seems to have fixed the problem!

Xenforo is GREAT!

Thank You All So Much!