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XF 1.5 My customers not receiving welcome message

My customers not receiving welcome message
New User Welcome
  • Start welcome conversation on registration
  • Send welcome email on registration
    • From Name:
    • From Email:
    • Email Title:
    • Email Format:
      • Plain text
      • HTML
    • Note that email clients handle HTML in widely varying ways. Be sure to test before sending HTML emails. A text version of your email will be generated by removing all HTML tags.
    • Email Body:

Some advice please