XF 1.5 My customers not receiving welcome message

[jojosri]

Hi
My customers not receiving welcome message
Example
New User Welcome

• Start welcome conversation on registration
• Send welcome email on registration
  • From Name:
  • From Email:
  • Email Title:
  • Email Format:
    • Plain text
    • HTML
  • Note that email clients handle HTML in widely varying ways. Be sure to test before sending HTML emails. A text version of your email will be generated by removing all HTML tags.
  • Email Body:

Some advice please

 

[Paul B]

This guide will help with troubleshooting email delivery: https://xenforo.com/community/resources/email-troubleshooting-guide.5086/

Essentially, if there are no errors in the ACP error log, XF has successfully processed the emails and the issue lies elsewhere.