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Migration, Surprise or Heads Up to users?

Discussion in 'Off Topic' started by Sagar, Oct 4, 2010.

  1. Sagar

    Sagar Active Member

    Just wondering, whats better way for a small community?

    Test every nut and bolt and change over night with an announcement of surprise, or start communicating about migration, progress and cut-over day?
  2. kyrgyz

    kyrgyz Well-Known Member

    From my experience, users don't like sudden changes. For some it's literally a virtual home. The best move is to make an announcement about coming changes, IMHO.
    AmericanForum.com and Sagar like this.
  3. AmericanForum.com

    AmericanForum.com Well-Known Member

    Announce it to the members, answer any concerns and explain why its in their best interest to be on XF. :)
  4. Lycaon

    Lycaon Well-Known Member

    Yeah let them know before hand.
  5. Chimpie

    Chimpie Well-Known Member

    I agree with the above. We are great with forums. Some are not.

    I get about a dozen emails a week from members who are new to forums or haven't been to one in awhile asking how to log in, post, find past posts, etc. Anything you can do to minimize the anxiety will be welcomed. Post screen shots, write an email blast about how to log in, and if realistic, plan what date you're going to make the switch. This is not only comforting, but builds excitement.
    Sagar likes this.
  6. lazer

    lazer Well-Known Member

    Change it overnight and then reply to every new thread, post or email received on the subject with complete denial that anything has changed.

    ...or what we're actually going to do....announce the change, publish screenshots & teasers, maybe video, announce a projected changeover date, all public. Like Chimpie said above, build it up with a slow and seductive reveal.
    kelebek, mjp and kyrgyz like this.
  7. kyrgyz

    kyrgyz Well-Known Member

    Sounds like instructions for "How to get a boyfriend in 10 days". :D
    Sagar likes this.
  8. bambua

    bambua Well-Known Member

    When I did the change from vb3 to 4, I actually set up a public play with it type of sandbox while I did the actual conversion on my private server that only I could access. After we'd described what the upgrade was doing, why we were doing it, and people had had a chance to use it we went live with the new copy. It went really smooth and in general the users were happy.
    kyrgyz and Sagar like this.
  9. Sagar

    Sagar Active Member

    Thanks bambua thats indeed a great approach
  10. Mayers

    Mayers Member

    The site I'm installed XenForo on will be a replacement for one of my current sites. The only thing being imported are the members, everything else will be a clean slate. I have already told them about the software changes. Tuesday I will install the XenForo for me and my staff to play around on and at the same time I'll post some screen shots to see what the feedback is like. If everything goes as planned I will go live in Mid October.

    My site deals with ages 13 to 18 currently, so change is always demanded but not welcomed (even though they ask for it :rolleyes:). So we'll see how it goes, overall I think once they get past the change they will like it much better :)

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