Here you go, is a bit hard to see the technician options, they're just above the white.
View attachment 42643
i will get this changed as i have moved these to the side bar in the commercial version
<ul class="secondaryContent blockLinksList">
<li><a href="{xen:link 'support/newticket'}">{xen:phrase microsupport_newticket}</a></li>
<li><a href="{xen:link 'support/mytickets'}">{xen:phrase microsupport_mytickets}</a></li>
</ul>
<xen:if is="{$visitor.permissions.microsupport.microsupporttechnician}">
<ul class="secondaryContent blockLinksList">
<li><h3>{xen:phrase microsupport_administrate}</h3>
<li><a href="{xen:link 'support/tickets'}">{xen:phrase microsupport_administrate_ticketstodo}</a></li>
<li><a href="{xen:link 'support/addeditfaq'}">{xen:phrase microsupport_administrate_addfaq}</a></li>
<li><a href="{xen:link 'support/faqs'}">{xen:phrase microsupport_administrate_listfaq}</a></li>
<li><a href="{xen:link 'support/addeditpre'}">{xen:phrase microsupport_administrate_addPredefinied}</a></li>
<li><a href="{xen:link 'support/listpre'}">{xen:phrase microsupport_administrate_listPredefinied}</a></li>
<li>
</ul>
</xen:if>
I originally thought i need to use a external Ticket System but this is great.
Just one question:
Whats allowed with your free Version? May i change it for personal-use?
<!-- extra tabs: middle -->
<xen:if is="{$extraTabs.middle}">
<xen:foreach loop="$extraTabs.middle" key="$extraTabId" value="$extraTab">
<xen:if is="{$extraTab.linksTemplate}">
<li class="navTab {$extraTabId} {xen:if $extraTab.selected, 'selected', 'Popup PopupControl PopupClosed'}">
<a href="{$extraTab.href}" class="navLink">{$extraTab.title}</a>
hi there
great add-on works great
only thing im struggling with is finding the precise code in navigation to be able to move the support center link to the other end of the navbar
only problem is it takes my tiagachat link with it
HTML:<!-- extra tabs: middle --> <xen:if is="{$extraTabs.middle}"> <xen:foreach loop="$extraTabs.middle" key="$extraTabId" value="$extraTab"> <xen:if is="{$extraTab.linksTemplate}"> <li class="navTab {$extraTabId} {xen:if $extraTab.selected, 'selected', 'Popup PopupControl PopupClosed'}"> <a href="{$extraTab.href}" class="navLink">{$extraTab.title}</a>
The section of the navigation template that has the link is <a href="{$extraTab.href}" class="navLink">{$extraTab.title}</a>
any ideas how i move just the support center link please?
hi there
great add-on works great
only thing im struggling with is finding the precise code in navigation to be able to move the support center link to the other end of the navbar
only problem is it takes my tiagachat link with it
HTML:<!-- extra tabs: middle --> <xen:if is="{$extraTabs.middle}"> <xen:foreach loop="$extraTabs.middle" key="$extraTabId" value="$extraTab"> <xen:if is="{$extraTab.linksTemplate}"> <li class="navTab {$extraTabId} {xen:if $extraTab.selected, 'selected', 'Popup PopupControl PopupClosed'}"> <a href="{$extraTab.href}" class="navLink">{$extraTab.title}</a>
The section of the navigation template that has the link is <a href="{$extraTab.href}" class="navLink">{$extraTab.title}</a>
any ideas how i move just the support center link please?
When I disable "use products" in settings, they still appear everywhere.
i have looked into this and there is no display order for the tabs as far as i can see.
Have updated the free version to use the widgetframework system.
To use the new side bar you will need to install this add-on Here
This will let you place the avarage responce time block into any page of your forum side bar.
If this widgetframework is not installed you would not be able to add this.
The commercial version has 2 new widgets for the widgetframework system live support block and...
Micheal, I've run into a couple of issues.
I'm still running into the requested page cannot be found error. The URL is /support/1/replyticket&page=1#pre-id
What is curious is when I send a reply, I see the error, but the reply does go through. Although once I have sent a reply, I can no longer see the ticket and its subsequent replies, until the other party has replied back to me. And, of course, they see the same error, and the ticket disappears from their view. I suppose this gets a ticket out of my way, but I would prefer to be able to see all replies to a ticket, at least until it is marked as being Closed.
I visited your forums and noticed someone had reported the same problem over there. It looks as if you have updated the download package to fix the issue, but I am seeing it on the package I just downloaded.
Perhaps I am mistaken, but shouldn't the tech e-mail address receive notice of a new ticket? That has not happened, either, although I am seeing ticket reply notification at the appropriate addresses.
As a quick aside, whilst on your forums, I tried to register but your second human verification never displays a 'Go' or 'Continue' button, so my attempts to register there result in a security error. I tried a couple browsers, before giving up and coming here to seek support.
This looks like it has all the possibilities of being a real winner, but it just needs some rough edges polished a bit.
i have members signing up to my site every day and without problems i have also tryed the signup and have had no problems.Removing the #pre-id (/support/1/replyticket&page=1) results in the same error.
As for the registration issue on your site, I just made another attempt, with yet another failure.
OK, I guess I am making all that up and the screenshot of the error I received is just something I GIMPed up. <scratching my head in disbelief> I tried to register with multiple browsers, in two completely different operating systems, on two completely different computers and ended up with the same error. Firefox, Opera, Google Chrome, Epiphany and Midori all failed whilst running Linux. Firefox, Opera, Google Chrome, Safari and IE <shudder> all failed whilst running Win 7. If you're satisfied it works and don't care to investigate a very real problem, it's your site, and not my own.i have members signing up to my site every day and without problems i have also tryed the signup and have had no problems.
OK, I guess I am making all that up and the screenshot of the error I received is just something I GIMPed up. <scratching my head in disbelief> I tried to register with multiple browsers, in two completely different operating systems, on two completely different computers and ended up with the same error. Firefox, Opera, Google Chrome, Epiphany and Midori all failed whilst running Linux. Firefox, Opera, Google Chrome, Safari and IE <shudder> all failed whilst running Win 7. If you're satisfied it works and don't care to investigate a very real problem, it's your site, and not my own.
I managed to get registered by using the Facebook registration, with zero problems. Not that I am still trying to suggest there is a bug in your registration process, or anything, but...
How about this? How about we address the problem I am having with the add-on, to see if we can get that resolved? I think this add-on can be a huge plus for my users and if we can manage to get things working as advertised, I've no problem purchasing the commercial version from you.
Would you prefer to address the issue on your own site, via a ticket? Whatever is easiest for you is fine with me. I just want to get everything working.
We use essential cookies to make this site work, and optional cookies to enhance your experience.