And this would have been be a great question for the staff members to solve, instead of the XF customers do the customer support job for them.
Well, I'd agree that it might be a great one to solve... IN THE RIGHT AREA.
The correct response for here would have been:
No, it's not possible.
Yes, it's possible, but detailed assistance is provided in the appropriate area <insert link to area here>.
And it does NOT take an XF developer to answer that.
And it's not unusual if the script does not work as needed for XF to refund the purchase as long as it's justified, unlike most other script developers.
You see, technical help is RARELY provided in a pre-sales area.... and it looks like he DID get an answer, the first one after his post. It simply wasn't at the detail level he wanted/needed to perform what he was doing.. again, which would be NORMAL in a
pre-sales question area.
And to top it off... nowhere are you guaranteed XF Developer support in the forum. If you need support, you submit a ticket. Been that way since I got my first license back in 2012. It was a COURTESY that developers did respond in the forum... The forum has ALWAYS been targeted towards fellow license holder support. It was one of the things I liked about it over IPS... IPS didn't want ANY real support done in their forum, and insisted on tickets. And most of their forum participants weren't able to answer any technical questions because they were not, in reality, a system administrator, they were simply a manager.