The total user count applies only to users whose state is valid and not banned.
If you want to edit that behaviour, you will have to edit the User.php file inside the Model folder. Change this code.
PHP:
/**
* Gets the count of total users.
*
* @return integer
*/
public function countTotalUsers()
{
return $this->_getDb()->fetchOne('
SELECT COUNT(*)
FROM xf_user
WHERE user_state = \'valid\'
AND is_banned = 0
');
}
to this.
PHP:
/**
* Gets the count of total users.
*
* @return integer
*/
public function countTotalUsers()
{
return $this->_getDb()->fetchOne('
SELECT COUNT(*)
FROM xf_user
WHERE is_banned = 0
');
}