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XF 1.1 Internal Server Error

Discussion in 'Installation, Upgrade, and Import Support' started by DaveL, Jun 11, 2013.

  1. DaveL

    DaveL Well-Known Member

    Hi,
    Ive just moved my Xenforo installation from one VPS to another.

    1) Downloaded all files from VPS1
    2) Uploaded all files to VPS2
    3) Exported MySQL file from phpMyAdmin on VPS1
    4) Imported MySQL file from phpMyAdmin on VPS2

    Im now receiving this error:

    This is my error log in cPanel

    Code:
    [Tue Jun 11 11:34:30 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/styles, referer: http://webcache.googleusercontent.com/search?q=cache:6vW2Aj3njp0J:www.airportcitygame.com/index.php%3Fthreads/a-city-to-remember.931/+&cd=1&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:34:30 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/styles, referer: http://webcache.googleusercontent.com/search?q=cache:6vW2Aj3njp0J:www.airportcitygame.com/index.php%3Fthreads/a-city-to-remember.931/+&cd=1&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:34:29 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/styles, referer: http://webcache.googleusercontent.com/search?q=cache:6vW2Aj3njp0J:www.airportcitygame.com/index.php%3Fthreads/a-city-to-remember.931/+&cd=1&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:34:28 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/js/as.js, referer: http://webcache.googleusercontent.com/search?q=cache:6vW2Aj3njp0J:www.airportcitygame.com/index.php%3Fthreads/a-city-to-remember.931/+&cd=1&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:33:41 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/styles, referer: http://webcache.googleusercontent.com/search?q=cache:E0UkFDuTwGcJ:www.airportcitygame.com/index.php%3Fforums/airport-city-chat.9/page-27+&cd=2&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:33:41 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/styles, referer: http://webcache.googleusercontent.com/search?q=cache:E0UkFDuTwGcJ:www.airportcitygame.com/index.php%3Fforums/airport-city-chat.9/page-27+&cd=2&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:33:40 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/styles, referer: http://webcache.googleusercontent.com/search?q=cache:E0UkFDuTwGcJ:www.airportcitygame.com/index.php%3Fforums/airport-city-chat.9/page-27+&cd=2&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:33:40 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/styles, referer: http://webcache.googleusercontent.com/search?q=cache:E0UkFDuTwGcJ:www.airportcitygame.com/index.php%3Fforums/airport-city-chat.9/page-27+&cd=2&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:33:40 2013] [error] [client 174.237.34.151] File does not exist: /home/airportc/public_html/js/as.js, referer: http://webcache.googleusercontent.com/search?q=cache:E0UkFDuTwGcJ:www.airportcitygame.com/index.php%3Fforums/airport-city-chat.9/page-27+&cd=2&hl=en&ct=clnk&gl=us
    [Tue Jun 11 11:19:18 2013] [error] [client 90.208.10.9] File does not exist: /home/airportc/public_html/404.shtml, referer: http://www.airportcitygame.com/login/login?onepasswdfill=CBB446B858C21C25A493D3107EFD55C3
    [Tue Jun 11 11:19:18 2013] [error] [client 90.208.10.9] File does not exist: /home/airportc/public_html/favicon.ico, referer: http://www.airportcitygame.com/login/login?onepasswdfill=CBB446B858C21C25A493D3107EFD55C3
    [Tue Jun 11 11:19:18 2013] [error] [client 90.208.10.9] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:19:18 2013] [error] [client 90.208.10.9] File does not exist: /home/airportc/public_html/login
    [Tue Jun 11 11:19:11 2013] [error] [client 66.249.72.162] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:19:11 2013] [error] [client 66.249.72.162] File does not exist: /home/airportc/public_html/threads
    [Tue Jun 11 11:19:01 2013] [error] [client 91.121.154.160] File does not exist: /home/airportc/public_html/404.shtml, referer: http://www.airportcitygame.com/
    [Tue Jun 11 11:19:01 2013] [error] [client 91.121.154.160] File does not exist: /home/airportc/public_html/help, referer: http://www.airportcitygame.com/
    [Tue Jun 11 11:18:44 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:18:44 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/members
    [Tue Jun 11 11:18:34 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:18:34 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/members
    [Tue Jun 11 11:18:17 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:18:17 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/threads
    [Tue Jun 11 11:17:57 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:17:57 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/members
    [Tue Jun 11 11:17:52 2013] [error] [client 178.162.40.89] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:17:52 2013] [error] [client 178.162.40.89] File does not exist: /home/airportc/public_html/styles
    [Tue Jun 11 11:17:52 2013] [error] [client 178.162.40.89] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:17:52 2013] [error] [client 178.162.40.89] File does not exist: /home/airportc/public_html/data
    [Tue Jun 11 11:17:21 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:17:21 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/members
    [Tue Jun 11 11:17:20 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:17:20 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/members
    [Tue Jun 11 11:17:13 2013] [error] [client 87.4.136.148] File does not exist: /home/airportc/public_html/404.shtml, referer: http://www.airportcitygame.com/find-new/838847/threads
    [Tue Jun 11 11:17:13 2013] [error] [client 87.4.136.148] File does not exist: /home/airportc/public_html/find-new, referer: http://www.airportcitygame.com/find-new/838847/threads
    [Tue Jun 11 11:17:00 2013] [error] [client 84.105.141.29] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:17:00 2013] [error] [client 84.105.141.29] File does not exist: /home/airportc/public_html/index.php
    [Tue Jun 11 11:16:43 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:16:43 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/threads
    [Tue Jun 11 11:16:06 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:16:06 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/members
    [Tue Jun 11 11:15:56 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/404.shtml
    [Tue Jun 11 11:15:56 2013] [error] [client 66.249.72.206] File does not exist: /home/airportc/public_html/members
    [Tue Jun 11 11:15:34 2013] [error] [client 84.105.141.29] File does not exist: /home/airportc/public_html/404.shtml
    
     
  2. DaveL

    DaveL Well-Known Member

    Ive downloaded a Xenforo upgrade file and installed that over the top, but that did not work.

    Any help really appreciated!
     
  3. Brogan

    Brogan XenForo Moderator Staff Member

    View the page source, do you see any additional information?
     
  4. DaveL

    DaveL Well-Known Member

    No, Nothing extra

    Code:
    <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
    <html><head>
    <title>500 Internal Server Error</title>
    </head><body>
    <h1>Internal Server Error</h1>
    <p>The server encountered an internal error or
    misconfiguration and was unable to complete
    your request.</p>
    <p>Please contact the server administrator,
    dave@doverlocals.co.uk and inform them of the time the error occurred,
    and anything you might have done that may have
    caused the error.</p>
    <p>More information about this error may be available
    in the server error log.</p>
    <hr>
    <address>Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at 46.252.192.35 Port 80</address>
    </body></html>
    
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    Are you able to restart the server? This is sometimes required when doing a move operation.

    Also, can you access the ACP directly?
    If so, it might be friendly URLs.
     
    DaveL and MattW like this.
  6. DaveL

    DaveL Well-Known Member

    Hi Brogan. Heres what ive done so far!

    Restart the sever - nil result
    Unable to access ACP

    I deleted my account and then used the copy from VPS1 to VPS2 option. - Still same error
    Restarted server - same error

    At a bit of a loss now.
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    DaveL likes this.
  8. DaveL

    DaveL Well-Known Member

    Ive moved two other Xenforo sites over to the new VPS and they are running perfectly.

    One change I did make after installing the first two sites and prior to installing my last Xenforo was I enabled Xcache. Im just currently going through the rebuilding stage after removing it. Not sure if that could be part of the problem?
     
  9. DaveL

    DaveL Well-Known Member

    Nope, just finished rebuilding with Xcache off and still getting the same error.
     
  10. DaveL

    DaveL Well-Known Member

    Just had a look at the error log via FTP and seen this:

    Is that likely to cause the issue im having?
     
  11. Brogan

    Brogan XenForo Moderator Staff Member

    Possibly.

    Didn't you say though that two other sites are running on this server?
     
  12. DaveL

    DaveL Well-Known Member

    Yeah, other two sites are running fine.

    The error log from the ftp was for the site im having the issues with. Although looks like the error logs for the other two sites are full up as well.
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    Who set up the server for you?
    That module definitely needs recompiling but I don't imagine that's the cause of this particular problem if the other two sites are working.
     
  14. DaveL

    DaveL Well-Known Member

    I set the server up myself. Just going to try and reload the site again, failing that I'm going to have to redo the server from scratch and see if that makes it work.
     
  15. SneakyDave

    SneakyDave Well-Known Member

    Make sure your .htaccess file is copied from the old VPS and that it is correct, if you use Apache

    But if you can't get into admin.php, that may not the problem,
     
  16. DaveL

    DaveL Well-Known Member

    Thanks for the reply. Htaccess seems to have copied across fine.
     
  17. SneakyDave

    SneakyDave Well-Known Member

    Is that an error log from PHP, or is that your apache error.log? Normally those errors can be found in Apache

    Do your other sites have any PHP options enabled or disabled that might make this one different?
     
  18. DaveL

    DaveL Well-Known Member

    Hi,
    First error log was from the cpanel for the account. Second log I posted was located in the ftp.

    All php settings for the other two forums are the same.
     
  19. MattW

    MattW Well-Known Member

    no-debug-non-zts-20060613/suhosin.so

    That suggests that PHP is looking for suhosin in 20060613 directory. If you are running php 5.4 usually has extensions installed in no-debug-non-zts-20100525
     
    SneakyDave likes this.
  20. SneakyDave

    SneakyDave Well-Known Member

    I'm not familiar with why an FTP log would have that info.

    All the sites running the same PHP version? Can you confirm that?

    Seems to be a problem with the location of yoursushoin.so file but don't know why your other sites aren't affected
     

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