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XF 1.4 Intermittent White Page Problem on Threads

Discussion in 'Troubleshooting and Problems' started by HazedOff, Feb 21, 2015.

  1. HazedOff

    HazedOff Member

    Okay so over the past day or so, some threads have randomly started to just load into white pages and there is nothing in the sever error logs relating to any issues, I've taken some screenshots to try help explain the situation better, I've also tried rebuilding the master data through the /install directory which didn't seem to fix the issue.

    [​IMG]

    [​IMG]

    Also heres a picture of the source code for this thread (all the others that white page are the same)

    [​IMG]
     
    Last edited: Feb 21, 2015
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Is there anything unusual about the threads which are doing it?
    Does it consistently happen on the same threads?

    The server error log should be able to provide some clues as to what is happening.

    Try disabling all add-ons to see if one of those is responsible.
     
  3. HazedOff

    HazedOff Member

    @Brogan not that I can see/tell. Also when I go to the server error logs in admincp, there isn't any...

    [​IMG]
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    I mean the actual server error log.
    It is typically in /var/log/httpd or similar.
     
  5. HazedOff

    HazedOff Member

    I'll take a look now, also this is happening to when trying to edit/save a certain node in my adminCP as well now.

    [​IMG]
     
  6. HazedOff

    HazedOff Member

    @Brogan im on shared cPanel hosting, I don't think I have access to view /var/log/httpd
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    Ask your host to check for you.
     
  8. Liam W

    Liam W Well-Known Member

    In your cPanel, is there an option for 'Error Logs'?

    Liam
     
  9. HazedOff

    HazedOff Member

    Code:
    [Sat Feb 21 14:34:12 2015] [error] [client 72.185.88.5] File does not exist: /home/forbidde/public_html/404.shtml
    [Sat Feb 21 14:34:12 2015] [error] [client 72.185.88.5] File does not exist: /home/forbidde/public_html/threads
    [Sat Feb 21 14:34:11 2015] [error] [client 72.185.88.5] File does not exist: /home/forbidde/public_html/404.shtml
    [Sat Feb 21 14:34:11 2015] [error] [client 72.185.88.5] File does not exist: /home/forbidde/public_html/threads
    [Sat Feb 21 14:34:07 2015] [error] [client 72.185.88.5] File does not exist: /home/forbidde/public_html/404.shtml
    [Sat Feb 21 14:34:07 2015] [error] [client 72.185.88.5] File does not exist: /home/forbidde/public_html/threads
     

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