and put that information in. If it is eligible for transfer you will see that, otherwise you will see something like this
Pay special attention to the License is Valid and License can be transferred positions. If either is No, then the license is not eligible for secondary licensing at that time. Since mine is a second hand license already, it is NOT eligible to be sold again. I have grayed the associated numbers out on this image to prevent any use by anyone else.
Did you buy a new license or an existing license?
If existing, did you ascertain that it was eligible for transer?
If so, then it is up to the seller to contact the XF developers to advise them of the sale and transfer to the new buyer.