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HELP! domain issuies

Hello. I bought a forum and bought a installation service with it but i made a ticket for it after i filled it out it posted but a person responded and we talked about it. now no one is responding and im sitting here with 190$ i spent and waiting for my forums to work. but not to be rude but im just kinda in a rush right now. Im kinda busy with things but also my forum acount isnt working so i couldnt make a real support post becuse i ddidnt have permission to do it. but please help as soon as you can. ;-;