XF 2.3 Forum Issue - Resolved

[zzlpolitics]

Out of the blue users started reporting slowness/“parsing” errors, etc.

I made a couple of test posts and one took like 10 seconds to post and on another I got this:



So, I saw that the add-on signature once might have been a problem and I went into add-ons in the ACP to try and disable it. If I click on the gear icon for any add-on I get the following:



No idea. Do I need to submit a support ticket?

Thanks in advance for any help.

 

[zzlpolitics]

FIVE ALARM FIRE. HELP! I JUST COMPLETELY BROKE MY FORUM AND NEED TO GET IT FIXED ASAP!!!

I disabled all the add-ons to try and remove the one that might have been causing problems and then just reenable them and now I get this:



I couldn't even use the ACP after disabling the add-ons.

 

[zzlpolitics]

Can I restore from a backup? How do I do that? What’s the point of these things?

 

[zzlpolitics]

So, since I am on XenForo cloud and they are in Europe, I am just screwed until they get back to work in 12 hours or something?

 

[ehd]

If you are on xenforo-cloud, there's not much you can do I fear. You don't have ftp-access or access to config.php?

Easter holidays incoming. Did you open a ticket?

 

[zzlpolitics]

If you are on xenforo-cloud, there's not much you can do I fear. You don't have ftp-access or access to config.php?

Easter holidays incoming---

I don’t believe so.

This is unbelievable.

Thank you for the reply.

 

[ehd]

Opening a ticket may speed everything up.

 

[Mendalla]

Put in a ticket for starters. That's more likely to reach someone than posts on the forum. I am self-hosted rather than Cloud but either way, that's how I would start.

 

[zzlpolitics]

Opening a ticket may speed everything up.

I did and have gotten no response.

 

[jeb35]

If you have access to the config.php file do this and see if that gives you access to acp again.

1. Navigate to your XenForo root directory on your server.
2. Open the file located at src/config.php.
3. Add the following line to the end of the file:
   $config['enableListeners'] = false;

 

[zzlpolitics]

If you have access to the config.php file do this and see if that gives you access to acp again.

1. Navigate to your XenForo root directory on your server.
2. Open the file located at src/config.php.
3. Add the following line to the end of the file:
   $config['enableListeners'] = false;

Thanks. Unfortunately, I don’t believe as a cloud user that I have access.

 

[zzlpolitics]

Not being able to do anything until these people get back to the office seems like a bit of an oversight.

 

[zzlpolitics]

I have limited access to the ACP. Anyone know of any settings to revert/fix this in there? Again, I am on Cloud.

It appears we may have run out of disk space. Unfortunately, I tried to delete some big attachments but it's not letting me delete anything w/ the setting I can access.

 

[zzlpolitics]

 

[Ricsca]

I don't want to sound polemical, but I'm not saying that a forum cloud service should have 24/7 support, but at least seven days a week, regardless of holidays...

 

[Digital Doctor]

cloud users should have a button to "disable all addons"

pasting the error text as well as the screenshots can be useful.

 

[zzlpolitics]

cloud users should have a button to "disable all addons"

pasting the error text as well as the screenshots can be useful.

Appreciate the reply.

I can’t even get anything now. “An unexpected database error occurred. Please try again later.” that’s what you get when you visit my site, if I try to use the URL for the ACP, etc. Completely bricked.

So, can anyone recommend a hosting solution that doesn’t go MIA during the middle of the day in the United States?

 

[Rene_V]

Out of the blue users started reporting slowness/“parsing” errors, etc.

Errors usually don't just happen out of the blue. Something triggers them. In this case looking at the screenshots that you posted it looks like an add-on called Signatures Ones is the culprit. You can read more about the error at the MySQL official site.

MySQL :: MySQL 8.0 Reference Manual :: B.3.2.12 Commands out of sync

dev.mysql.com

if I try to use the URL for the ACP, etc. Completely bricked.

What do you mean by bricked?

 

[zzlpolitics]

Errors usually don't just happen out of the blue. Something triggers them. In this case looking at the screenshots that you posted it looks like an add-on called Signatures Ones is the culprit. You can read more about the error at the MySQL official site.

MySQL :: MySQL 8.0 Reference Manual :: B.3.2.12 Commands out of sync

dev.mysql.com

What do you mean by bricked?

I’m not saying the errors came out of the blue, as I posted some. Additionally, there were probably errors in the ACP that I didn’t understand or thought were meaningless. Completely own that mistake.

By bricked I mean my site is completely nonfunctional. You cannot access it nor can I access anything to do with the ACP or any settings or anything. I am completely screwed until XF checks their support tickets.

I’m a little miffed because they state that normal business hours are UK time, which I understand. In bold they then stated that critical or urgent tickets will be addressed as they come in. My site being completely broken is apparently not critical enough or more likely they just aren’t checking “critical” tickets.

 

[Rene_V]

I’m not saying the errors came out of the blue, as I posted some. Additionally, there were probably errors in the ACP that I didn’t understand or thought were meaningless. Completely own that mistake.

Don't worry about it. We've all been there.

By bricked I mean my site is completely nonfunctional. You cannot access it nor can I access anything to do with the ACP or any settings or anything. I am completely screwed until XF checks their support tickets.

I asked because if you had access to your Admin Panel you could disable said add-0n and hopefully that would have been the end of it.

The signature once add-on, is it this one by any chance?

Signature Once

Feb 17, 2018

Allows user signature to be shown only once per thread/conversation or once per page.

• TickTackk
• once per thread signature spam
• Add-ons [2.x]

I am asking because it says there that it's not compatible with the latest version of XenForo and php. A word of advice, if I may, whenever you install a third party add-on or style, make sure that it's compatible with whatever version of XenForo and php that you are using. Otherwise it will cause issues.