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Forum Down

Discussion in 'Server Configuration and Hosting' started by Harrison V, Apr 13, 2015.

  1. Harrison V

    Harrison V Member

    Hello, our forums are down. It randomly occurred. Forum has been running for weeks perfectly.
    An unexpected error occurred. Please try again later. is the error.
    I've rebooted the forum and still not working. Please let me know anything.
    - H
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    View the page source - it should show some more details.

    I checked the URL in your customer area but I get a DNS lookup failure, so I'm not sure which URL you are using now.
     
  3. Harrison V

    Harrison V Member

    Hey, sorry i manage the forum, its under a different account. URL is community.robo3d.com
     
  4. Harrison V

    Harrison V Member

    I believe you may be referring to this?
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    It's loading fine for me.

    Does it load for you when logged out?

    If so, that could indicate a crashed session table.
    Try repairing it using phpMyAdmin.
     
  6. nodle

    nodle Well-Known Member

    Loads here fine also.
     
  7. Harrison V

    Harrison V Member

    I actually don't have phpMyAdmin installed on this server. But I can do that in ssh.
     
  8. Harrison V

    Harrison V Member

    Cant figure out the command line prompt. anyone know this?
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

    Code:
    truncate table table_name;
     
  10. Harrison V

    Harrison V Member

    Where would I execute that? in MySQL?
    Also, what table and table name should I put?
     
    Last edited: Apr 13, 2015
  11. The Forum Heroes

    The Forum Heroes Well-Known Member

    If your not sure how to run MySQL commands via shell. I'd strongly recommend installing phpMyAdmin to use instead.
     
  12. Harrison V

    Harrison V Member

    I know how to use MySQL and the command line, but simply dont know the command to use in this specific case as I've never had this happen to me.
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    I posted the command above.

    Replace table_name with the actual name of the table you wish to truncate, in this case xf_session.

    However, my suggestion that it is the xf_session table was just a guess based on experience.
    It may be something else.
     
  14. Harrison V

    Harrison V Member

    Awesome thanks!
     

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