Not a bug For some reason, I can't use post reply

[Nodybuddy]

Affected version

8.3.9

Hello Greetings,

I'm one of the Administrator of the Tubebuddy community forums. Unfortunately, for some reason, the post reply option isn't working on the post… I tried it several times, but every time the web page gets stuck or just doesn't work at all.

In order for me to post a reply, I need to go way up to the start of the thread and then use “Reply” option in order for me to be able to reply to our customers.

I'm unsure if it's a bug or some permissions discrepancies. Unfortunately, I don't have access to the customer portal due to owners not being able to log in in to our account and provide me the access.

Here's our forum link: https://community.tubebuddy.com/

I'd also appreciate if I could be provided access to the customer section so I can ask for help or any further assistance.

 

[ENF]

I'd also appreciate if I could be provided access to the customer section so I can ask for help or any further assistance.

You have to associate your forum account with your customer account, here: https://xenforo.com/customers/ -- Under "Forum Users".
Or. whomever controls the account for your site needs to grant you access in the above link.