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Email not working

Discussion in 'Troubleshooting and Problems' started by akhi_234, Oct 3, 2011.

  1. akhi_234

    akhi_234 Member

    I have purchased xenforo today and installed it. Everything seems to be fine except email is not working. To test it, i have registered myself as member and i haven't got any email for confirmation. I have tried with every option like default and SMTP. Even when i am trying to manually email somebody, user is not getting that. It is also not throwing any error message, it's just that recipient is not getting emails. To test, you can register at homebuyingforum.com

    Please help.

  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    I just registered and I didn't receive anything.

    If you are using the default mail server then you need to check the mail logs with your web host to see what is happening to those emails. When using SMTP you need to confirm the correct mail settings with your SMTP host.

    Also check the log for mail errors:

    Admin CP -> Tools -> Server Error Log
  3. akhi_234

    akhi_234 Member

    I have tested my SMTP settings, i am using thunderbird and it is working fine with those setting. Here are logs, can u tell me whats wrong with it;

    Error Info​

    Zend_Mail_Protocol_Exception: Connection timed out - library/Zend/Mail/Protocol/Abstract.php:277
    Generated By: jaketest, 5 minutes ago

    Stack Trace​

    #0 /home/content/61/8430061/html/library/Zend/Mail/Protocol/Smtp.php(167): Zend_Mail_Protocol_Abstract->_connect('ssl://smtpout.a...') #1 /home/content/61/8430061/html/library/Zend/Mail/Transport/Smtp.php(199): Zend_Mail_Protocol_Smtp->connect() #2 /home/content/61/8430061/html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail() #3 /home/content/61/8430061/html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail)) #4 /home/content/61/8430061/html/library/XenForo/Mail.php(162): Zend_Mail->send() #5 /home/content/61/8430061/html/library/XenForo/Mail.php(137): XenForo_Mail->sendMail(Object(Zend_Mail)) #6 /home/content/61/8430061/html/library/XenForo/Model/UserConfirmation.php(124): XenForo_Mail->send('blah@blah.com', 'jaketest') #7 /home/content/61/8430061/html/library/XenForo/ControllerPublic/Account.php(896): XenForo_Model_UserConfirmation->sendEmailConfirmation(Array) #8 /home/content/61/8430061/html/library/XenForo/FrontController.php(310): XenForo_ControllerPublic_Account->actionContactDetailsSave() #9 /home/content/61/8430061/html/library/XenForo/FrontController.php(132): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch)) #10 /home/content/61/8430061/html/index.php(13): XenForo_FrontController->run() #11 {main}

    Request State​

    array(3) { ["url"] => string(65) "http://homebuyingforum.com/index.php?account/contact-details-save" ["_GET"] => array(1) { ["account/contact-details-save"] => string(0) "" } ["_POST"] => array(9) { ["email"] => string(13) "blah@blah.com" ["password"] => string(4) "test" ["receive_admin_email"] => string(1) "1" ["allow_send_personal_conversation_enable"] => string(1) "1" ["allow_send_personal_conversation"] => string(7) "members" ["email_on_conversation"] => string(1) "1" ["identity"] => array(8) { ["aim"] => string(0) "" ["facebook"] => string(0) "" ["gtalk"] => string(0) "" ["icq"] => string(0) "" ["msn"] => string(0) "" ["skype"] => string(0) "" ["twitter"] => string(0) "" ["yahoo"] => string(0) "" } ["save"] => string(4) "Save" ["_xfToken"] => string(53) "5,1317616005,fb0e7929e4ac1aa52729403fdd453d68dfdd11cd" } }

  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    "Connection timed out"

    The SMTP connection is failing for some reason. I can only suggest that you confirm your SMTP settings, or try a different SMTP server.
  5. akhi_234

    akhi_234 Member

    I have tried with default alsom currently i have changed to Default but its still not working.
  6. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    With the default server it is using the mail server that is setup in your PHP configuration (very likely localhost). In that case your web host is the mail server. Mail logs should be available on your server.
  7. akhi_234

    akhi_234 Member

    Thanks, i will check with them.

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