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XF 1.4 Email Confirmation Not Working

Discussion in 'Troubleshooting and Problems' started by RandomMC, Mar 8, 2016.

  1. RandomMC

    RandomMC Member

    I made a Google Apps account too and it's still not working.


    #0 /home2/mcterrit/public_html/library/Zend/Mail/Protocol/Smtp.php(167): Zend_Mail_Protocol_Abstract->_connect('ssl://in-v3.mai...')
    #1 /home2/mcterrit/public_html/library/Zend/Mail/Transport/Smtp.php(199): Zend_Mail_Protocol_Smtp->connect()
    #2 /home2/mcterrit/public_html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
    #3 /home2/mcterrit/public_html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #4 /home2/mcterrit/public_html/library/XenForo/Mail.php(175): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
    #5 /home2/mcterrit/public_html/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
    #6 /home2/mcterrit/public_html/library/XenForo/Model/UserConfirmation.php(136): XenForo_Mail->send('randominecraft7...', 'KingLardcat')
    #7 /home2/mcterrit/public_html/library/XenForo/ControllerPublic/AccountConfirmation.php(104): XenForo_Model_UserConfirmation->sendEmailConfirmation(Array)
    #8 /home2/mcterrit/public_html/library/XenForo/FrontController.php(347): XenForo_ControllerPublic_AccountConfirmation->actionResend()
    #9 /home2/mcterrit/public_html/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #10 /home2/mcterrit/public_html/index.php(13): XenForo_FrontController->run()
    #11 {main}
    Request State
    array(3) {
    ["url"] => string(50) "http://mcterritory.com/account-confirmation/resend"
    ["_GET"] => array(0) {
    }
    ["_POST"] => array(5) {
    ["_xfToken"] => string(8) "********"
    ["_xfConfirm"] => string(1) "1"
    ["_xfRequestUri"] => string(1) "/"
    ["_xfNoRedirect"] => string(1) "1"
    ["_xfResponseType"] => string(4) "json"
    }
    }
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    You've missed the actual error title but looking at the stack trace it could be a firewall issue preventing outbound connections.
     
  3. RandomMC

    RandomMC Member

    How do I fix the firewall issue?
     
  4. Cyb3r

    Cyb3r Well-Known Member

    Contact your hoster or server manager. They must whitelist/open email ports.
     
  5. RandomMC

    RandomMC Member

    I contacted them twice, they said there is nothing blocked.
     
  6. RandomMC

    RandomMC Member

    I did try port 25 and the network is unreachable.
     
  7. thewebco

    thewebco New Member

    Couple things you can try :

    - Bluehost - try port 26.

    - Are you using WHM / Cpanel? If so, disable the whm smtp tweak.
     
  8. RandomMC

    RandomMC Member

    I have cpanel.
     
  9. RandomMC

    RandomMC Member

    I tried port 26 and it times out
     
  10. RandomMC

    RandomMC Member

    Some ports say "Network is unreachable" and some say "Connection timed out"
     
  11. RandomMC

    RandomMC Member

    I do use Bluehost. How do I find the WHM
     
  12. thewebco

    thewebco New Member

    You might not have access if you are on a shared hosting account. Check with them and ask them this :

    "In order for my forum script to work, I have to "Disable the whm smtp restriction". Is that disabled on my account? If not, can you disable?"

    They will let you know.
     
  13. RandomMC

    RandomMC Member

    Okay, I will go do that now
     
  14. thewebco

    thewebco New Member

    "no, we cannot Disable the whm smtp restriction or anything requiring root or sudo not allowed on shared or cloud"

    This is saying that it won't work on your shared server.

    Best of luck!
     
  15. RandomMC

    RandomMC Member

    My old bluehost shared server worked though.
     
  16. RandomMC

    RandomMC Member

    They checked if it was disabled and said "no block to be seen"
     
  17. thewebco

    thewebco New Member

    Yeah - they might have made some changes since then.

    Also, you might have to locally setup an email sender.

    Best of luck, that's about the best I can help here

    ;-)
     
  18. RandomMC

    RandomMC Member

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