XF 2.2 Disappearing conversations

[alfaNova]

Hi All,

I’m experiencing a peculiar issue with the forum and wanted to seek your advice.

When I send a private message to a user or receive one from them, we can reply to the messages, but the other person cannot see the response. Additionally, if I don’t receive an email notification, I’m unable to view the message content at all. The forum shows a notification that a message has arrived, but when I click on it, the message doesn’t appear.

Another issue is that when I write a private message, it disappears entirely if I refresh the page before sending it.

For context, here are the server details:

• There are two forums running on the same server with identical configurations.
• One forum operates without any issues, while the other is experiencing this problem.
• I have been usıng Redis Cache. I disabled the addon but no chance.
• I rebuilt conversation caches, no chance
• I have only one addon that can affect conversations. I disabled the addon but no chance.
• There is no server error in the admin panel.

Has anyone encountered a similar issue or have any suggestions on how to resolve it?

Thanks in advance!

 

[philmckrackon]

Probably not your problem but the Redis is over six years old. The latest version is 7.0.15

 

[alfaNova]

I have d

Probably not your problem but the Redis is over six years old. The latest version is 7.0.15

I assume that it should be fixed when I disabled the Redis Cache addon. isn't it?

 

[philmckrackon]

I have d

I assume that it should be fixed when I disabled the Redis Cache addon. isn't it?

The addon does not turn off the cache. The addon gives an XF display and setting adjustment.
What OS are you running?

 

[alfaNova]

What OS are you running?

Almalinux 8 is installed on the server.

 

[philmckrackon]

Almalinux 8 is installed on the server.

To stop and start Redis.
sudo systemctl stop redis
sudo systemctl start redis

To upgrade (Redis may be running or stopped):

dnf module reset redis
sudo dnf install https://rpms.remirepo.net/enterprise/remi-release-8.rpm -y
dnf module enable redis:remi-7.0
dnf upgrade
systemctl restart redis