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XF 1.5 Delayed Confirmation Email

Discussion in 'Troubleshooting and Problems' started by Pixel Squad Ltd, May 26, 2016.

  1. Pixel Squad Ltd

    Pixel Squad Ltd New Member

    I am having users report that it is taking 10 minutes for a confirmation email to be delivered. Of course, 10 minutes is far too long. Especially as I only have around 5 users signing up per day,

    Is anyone else experiencing this same issue?
    Does anyone know how to speed it up?
    Is it Xenforo script, or is it down to my email client?

    Just so you know, all my other emails (same domain and same client) are sending without any issues.

    Regards,
    Carl
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Compare the time of registration with the email log entries on the server and the time of receipt.

    That will determine where the delay is.

    My guess is it's either server or network as XF doesn't delay registration emails.
     
  3. Pixel Squad Ltd

    Pixel Squad Ltd New Member

    Hello Brogan.

    I can't find where to check the email log. I only have email bounce log.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    The mail log on the server is the one I was referring to.

    Tt is typically located at /var/log/maillog or similar.
     

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