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"Customer Lost Password Request" Does not work.

Discussion in 'General XenForo Discussion and Feedback' started by ValentinSB, Nov 10, 2013.

  1. ValentinSB

    ValentinSB New Member

    Hey,
    I've bought XenForo a few days ago and unfortunatly i cant remember my password.
    (This is a new Account i made just for this question)
    But now, everytime i try to reset ist, I (mostly) receive an E-Mail sayning i should click the link to get my new password. Ok so far. But I never receive another Mail, containing my new Password.. I tried it with a non- Customer account and it worked.

    A bug? Or is it just me?
    Pls help! I can not download resources without my customer account :(

    Thank you for reading
    Valentin
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Send a message via the form for any account related issues: Contact Us

    I have checked the other account which was created yesterday from the same IP address and that one isn't associated with a license.

    So make sure you don't forget to associate it with your license once you get the password issue resolved.
     
  3. ValentinSB

    ValentinSB New Member

    Can I just add my license to this account?

    Edit: And you have to go a few days back, same connection, different PC. I've got 3 accounts now, 2 community and one customer :(
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

  5. ValentinSB

    ValentinSB New Member

    How should that help if my Customer account is not availebal :/
     
  6. Jeremy

    Jeremy XenForo Moderator Staff Member

    Have you submitted a ticket via the contact form?
     
  7. ValentinSB

    ValentinSB New Member

    Not possible without customer account...
     
  8. Jeremy

    Jeremy XenForo Moderator Staff Member

    Use the contact form as Brogan has previously stated. It internally creates a ticket for you.
     

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