"Customer Lost Password Request" Does not work.

[ValentinSB]

Hey,
I've bought XenForo a few days ago and unfortunatly i cant remember my password.
(This is a new Account i made just for this question)
But now, everytime i try to reset ist, I (mostly) receive an E-Mail sayning i should click the link to get my new password. Ok so far. But I never receive another Mail, containing my new Password.. I tried it with a non- Customer account and it worked.

A bug? Or is it just me?
Pls help! I can not download resources without my customer account

Thank you for reading
Valentin

 

[Paul B]

Send a message via the form for any account related issues: Contact Us

I have checked the other account which was created yesterday from the same IP address and that one isn't associated with a license.

So make sure you don't forget to associate it with your license once you get the password issue resolved.

 

[ValentinSB]

Can I just add my license to this account?

Edit: And you have to go a few days back, same connection, different PC. I've got 3 accounts now, 2 community and one customer

 

[Paul B]

You can add up to four forum accounts to your license.

https://xenforo.com/customers/forum-users

 

[ValentinSB]

How should that help if my Customer account is not availebal :/

 

[Jeremy]

Have you submitted a ticket via the contact form?

 

[ValentinSB]

Not possible without customer account...

 

[Jeremy]

Use the contact form as Brogan has previously stated. It internally creates a ticket for you.