XF 2.0 Avatar Upload Issue

[MarcusJonesy]

Having an issue when uploading an avatar. I assuming my folders and settings are incorrect but just want to confirm this. The error I receive is:

• RuntimeException: Failed to save image to temporary file; image may be corrupt or check internal_data/data permissions
• src/XF/Service/User/Avatar.php:263

Stack trace

#0 src/XF/Pub/Controller/Account.php(454): XF\Service\User\Avatar->updateAvatar()
#1 src/XF/Mvc/Dispatcher.php(249): XF\Pub\Controller\Account->actionAvatar(Object(XF\Mvc\ParameterBag))
#2 src/XF/Mvc/Dispatcher.php(89): XF\Mvc\Dispatcher->dispatchClass('XF:Account', 'avatar', 'json', Object(XF\Mvc\ParameterBag), 'account', Object(XF\Pub\Controller\Account), NULL)
#3 src/XF/Mvc/Dispatcher.php(41): XF\Mvc\Dispatcher->dispatchLoop(Object(XF\Mvc\RouteMatch))
#4 src/XF/App.php(1894): XF\Mvc\Dispatcher->run()
#5 src/XF.php(328): XF\App->run()
#6 index.php(13): XF::runApp('XF\\Pub\\App')
#7 {main}

array(4) {
["url"] => string(35) "/community/index.php?account/avatar"
["referrer"] => string(71) "http://**************************/index.php?account/account-details"
["_GET"] => array(1) {
["account/avatar"] => string(0) ""
}
["_POST"] => array(7) {
["avatar_crop_x"] => string(1) "0"
["avatar_crop_y"] => string(1) "0"
["use_custom"] => string(1) "1"
["_xfToken"] => string(8) "********"
["_xfRequestUri"] => string(44) "/community/index.php?account/account-details"
["_xfWithData"] => string(1) "1"
["_xfResponseType"] => string(4) "json"
}
}

Any help appreciated.

 

[Martok]

As it says in the error, you will need to check the permissions and ownership of the internal_data and data directories, which needs to be done recursively for all existing (and future) directories within these.

See "Setting directory permissions" in the manual:

https://xenforo.com/xf2-docs/manual/install-upgrade/#3-installing

 

[MarcusJonesy]

As it says in the error, you will need to check the permissions and ownership of the internal_data and data directories, which needs to be done recursively for all existing (and future) directories within these.

See "Setting directory permissions" in the manual:

https://xenforo.com/xf2-docs/manual/install-upgrade/#3-installing

I have done the above and updated the directories but im still seeing the same error message.

 

[TPerry]

Have you checked to make sure you have enough free space?
Also, have you checked the image itself to confirm if it's corrupted or not?

 

[MarcusJonesy]

Have you checked to make sure you have enough free space?
Also, have you checked the image itself to confirm if it's corrupted or not?

Hi Tracey.

Yes I have enough free space and I have tried about 10 different images and they are all different files types. Is there any specific server configuration or anything I need to add to the server to achieve this with Xenforo?

The last error message was:

RuntimeException: Failed to save image to temporary file; image may be corrupt or check internal_data/data permissions in src/XF/Service/User/Avatar.php at line 263

2. XF\Service\User\Avatar->updateAvatar() in src/XF/Pub/Controller/Account.php at line 454
4. XF\Pub\Controller\Account->actionAvatar() in src/XF/Mvc/Dispatcher.php at line 249
6. XF\Mvc\Dispatcher->dispatchClass() in src/XF/Mvc/Dispatcher.php at line 89
8. XF\Mvc\Dispatcher->dispatchLoop() in src/XF/Mvc/Dispatcher.php at line 41
10. XF\Mvc\Dispatcher->run() in src/XF/App.php at line 1894
12. XF\App->run() in src/XF.php at line 328
14. XF::runApp() in index.php at line 13

 

[TPerry]

Are you using GD or ImageMagick for processing?
If ImageMagick, have you made sure you are using the latest version?

 

[MarcusJonesy]

Are you using GD or ImageMagick for processing?
If ImageMagick, have you made sure you are using the latest version?

I have this option selected

PHP built-in GD image library

Is that an extra extension from PHP that my host has to activate?

 

[MarcusJonesy]

All sorted. My host had to install PGP GD library