Awaiting feedback After thread merge, users watching thread A get notification for new posts but no flag

Mr Lucky

Well-known member
Licensed customer
Affected version
2.3.6
  • User x is watching thread A
  • Thread A gets merged into Thread B (with redirect so user x is now watching thread B)
  • User y posts to (now merged) thread B
  • User x does gets alert for the new post, but no red flag is shown by their alert icon
 
Just did a second test and it happened again.

This time no alert for the first post after the merge, but posts after that back to normal.
 
Automated triage: Awaiting feedback

Thank you for reporting this issue. We couldn't find anything in how merges work that would stop an alert from adding to the alert badge count. Watched-thread alerts are deliberately held back while the thread has posts you haven't read, and a merge can add such posts. We need a little more detail to look into this.

  • How did User X see the alert without the badge: in the alerts menu, on the alerts page, through a push notification, or by email? Was the badge still missing after a full page reload?
  • Before the merge, had User X read thread B (the target), or only thread A? Did User X open the merged thread at any point between the merge and the replies?
  • Was User X also the moderator who did the merge, or using the same browser session as that moderator?
  • In the second test, did User X visit the merged thread before the later posts that did alert normally?
  • Are any add-ons installed that change alerts, thread watching or merging? Does this happen with them disabled?

This is an automated assessment. A member of staff may review and update it.
 
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