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XF 1.2 Admin Can't Start Conversation With Banned Member?

Discussion in 'XenForo Questions and Support' started by ProCom, Dec 11, 2013.

  1. ProCom

    ProCom Active Member

    I have a member that was recently put into a ban through a moderator's infractions. I want to send the member a note so when they are out of their ban they can read the note, but the option to "Start A Conversation" under the "Information" tab isn't there.

    Shouldn't Admin's (and moderators for that matter) be able to message banned members, or at least have that as an option?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Conversations cannot be started with banned members.
     
  3. ProCom

    ProCom Active Member

    doh!

    From what I can tell, xF is the only main forum platform that disables this functionality for admins to contact banned members. Any idea if this was by design or just ended up being how things were coded?
     
  4. Jeremy

    Jeremy XenForo Moderator Staff Member

    By design I believe. A banned member in theory cannot receive or gain access to the PC.
     
  5. ProCom

    ProCom Active Member

    Thanks for the replies guys.

    Doesn't this presuppose that the majority of bans are permanent? Also, when a member is put into a ban from an infraction, doesn't the system automatically send them a conversation / PM... one which they won't be able to access until their ban is lifted?

    I guess at this point it's a moot discussion since the functionality isn't there and would, I guess, just need to be put in as a product request.

    Thanks again!
     
  6. Digital Doctor

    Digital Doctor Well-Known Member

    Seems counterproductive to cut off communication at a time when it's needed the most ?
     
    FredC likes this.
  7. Jeremy

    Jeremy XenForo Moderator Staff Member

    It doesn't "cut off" communication as you are so implying. The user is banned, so regardless of being able to start one, the act of banning them would be cutting off communication.
     
  8. Mouth

    Mouth Well-Known Member

    Click on the user, and amend the ban. Update the ban reason with the notification/communication (note) you want the user to see.
     
  9. Digital Doctor

    Digital Doctor Well-Known Member

    By my definition it does.

    I guess the OP wanted to still be able to communicate with banned members.
     
  10. Brogan

    Brogan XenForo Moderator Staff Member

    Send them an email.
     
    Amaury likes this.
  11. Digital Doctor

    Digital Doctor Well-Known Member

    They signed up via Facebook.
     
  12. Brogan

    Brogan XenForo Moderator Staff Member

    Tough then.
     
    Amaury likes this.

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