Tickets 2.8.1

• Fix "Watched tickets" link showing for guest users.
• Fix staff reply check when guest users reply to a ticket.

• Add support for XenForo 2.3+.
• Require PHP 8.0+.
• Require Standard Library by Xon v1.21.0+.
• Add support for rejected and disabled users to create tickets.
• Add support for silently editing ticket messages.
• Add support for uploading audio/video files to ticket messages.
• Add support for uploading audio/video files to knowledge base articles.
• Add webhook support for tickets and ticket messages. XF 2.3+ only.
• Add tracking for basic ticket statistics.
• Add option to hide categories from the new ticket chooser but still allow tickets to be created within them.
• Add options to statuses to transition tickets to another status depending on staff or user reply.
• Code clean up.

• More PHP 8.4 compatibility fixes.
• Restore ticket responses HTML.

• PHP 8.4 compatibility fixes.
• Add missing "mod_log.nf_tickets_message_delete_hard" phrase.
• Add edit history support for ticket messages.

• Fix server error when a search query has had its URL edited.
• Fix ticket status list not round-tripping as expected.
• When showing tickets for a user in the approval queue, only fetch visible tickets.
• When viewing a ticket, display a notice if it is in a shadow-banned state.
• When viewing a ticket, display the status of 2FA for a user and if they have a known compromised password.
• Add an option to control the maximum length of a knowledge base article.
• Add ability to change knowledge base article categories without having to delete and re-post an article.
• Add support for bookmarking knowledge base articles.
• Add support for adding descriptions to knowledge base articles.
• Add support for adding display orders to knowledge base articles to ensure more consistent ordering.
• Add support for adding custom URL portions to knowledge base articles.
• Add support for exporting and importing knowledge base articles.
• Add support for marking articles as helpful or not helpful. This functionality will be expanded upon in future releases.
• Add per-category permissions to knowledge base categories.
• Increase default height of the editor when creating / editing a knowledge base article.
• Display the knowledge base categories available when viewing a knowledge base article.
• Add an option to display popular knowledge base articles on the home page, defaulted to off.
• When displaying predefined responses below the editor, display them in the correct order as defined in the admin panel.

• Add "All tickets by user" link to the moderation tools menu on a user's profile.
• Add tab on ticket view to display account upgrades for the ticket owner. If the visitor is an admin with permission to view user upgrades, links to the admin panel will be included.
• Display notices for ticket categories in more places.
• When checking if a user can upload images / media to a ticket, check against the visitor rather than using guest permissions.
• When creating a new ticket, only skip category selection if there aren't any descendants of the only root category.
• Fix banned user accessing a ticket would load all relationships on a user entity.
• Fix converting thread to ticket and vice versa when source content originally had reactions.

• Add an inline mod action to self assign tickets.
• Add an inline mod action to lock/unlock tickets.
• Fix not being able to use queue pages when viewing tickets assigned to self.
• Fix not being able to save custom ticket fields.
• Small phrase fixes here and there.

• Fix possible error when using XenForo Enhanced Search and searching with status IDs.
• Add indexes to ticket table to reduce query time when viewing list of tickets.
• Add missing phrase in watched category emails.
• Improve formatting of spam-trigger logs for a user/email when displayed on a ticket.
• Add "Allow images"/"Allow embedded media" ticket permissions. These permissions apply to a user's ticket even after it is posted.

• Fix packaging issue with the previous release.

• Require Standard Library by Xon v1.18.0+.
• Add additional search criteria; assigned/assigner of a ticket.
• Support Search Improvements displaying ticket search terms on the search result page.
• Fix changing status of a ticket did not trigger the search index to be updated.