Tickets 2.3.0

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  • Add ability to ban specific emails from Ticket system.
  • Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
  • Add ability to copy ticket user's email to clipboard, if the visitor can see it.
  • Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
  • Fix an issue with BB code rendering when using predefined responses.
  • Ensure the captcha displays when replying or creating a ticket.
  • Fix non-functional draft support for new tickets.
  • Improve behaviour of various input fields whilst using RTL languages.
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  • Ensure last ticket message in ticket list view is anonymized.
  • Add the ability to automatically set the status of a ticket upon soft-delete.
  • Ensure action bar menu items collapse in to a menu at smaller viewports.
  • Add an option (defaulted off) to display signatures on ticket messages.
  • Ensure various status icons are displayed when listing tickets.
  • Fix an issue when trying to prune contents of fields that did not exist anymore.
  • Fix undefined "errorKey" when doing guest username validation.
  • Ensure guest username is handled correctly when inviting to the ticket.
  • Improve performance of XF1.x to XF2.x update when converting various fields to JSON.
  • Fix an issue preventing predefined responses from being used when BB code is disabled in the editor.
  • Allow banned users to utilise the ticket system.
  • Add inverted criteria options.
  • If transitioning to a status will send an alert, indicate this to staff users.
  • Add the ability to have user and moderator editable fields as well as preventing them from being edited.
  • Add the ability to select available custom fields when editing categories.
  • When converting a thread to a ticket, check if the thread starter still exists instead of throwing an error.
  • Fix view logic before ticket password check blocking guest access to a ticket.
  • Improve handling of guest password entry.
  • Fix inbound email processor not correctly handling malformed emails.
  • Fix exporting conversation/thread to ticket if IP records have been pruned.
  • Enforce requiring an email for guest tickets.
  • Add missing bookmark item template for ticket messages.
  • Fix ticket responses not being correctly set in editor when they contain BB code.
  • Fix escalation criteria "Time passed since last reply/ticket is greater/less than" check so it's not inverted.
  • Fix non-moderators not being able to view new ticket counts in moderator bar.
  • Fix ticket change thread form not linking to the thread.
  • Fix ticket discussion thread not displaying ticket tabs bar.
  • Harden installer and fix possible issues upgrading from XF1, a MySQL 8.0 compatibility issue and duplicate columns.
  • Fix invite/create ticket notification not working as expected.
  • Support inviting/creating a ticket and notifying the user anonymously.
  • Added ticket status/priority/category to escalation criteria.
  • Switch to XenForo 2.2's new way of previewing editor contents.
  • Fix per ticket category "count messages" option not being respected for new tickets.
  • Compatibility fix for ElasticSearch Essentials when updating Tickets add-on.
  • Prevent truncating of category descriptions when displaying the category list for ticket creation.
  • Enforce requirement for Standard Library.
  • Minor code clean up.
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  • Require XenForo 2.2+.
  • Require PHP 7.2+.
  • Add the ability for users with permission to anonymise their responses to tickets as a particular user.
  • Add support for LinkableInterface.
  • Return additional data when retrieving ticket information via the API.
  • Add per ticket category "count messages" option.
  • Improve search accuracy when non-viewable search categories exist.
  • Fix issue where discussion thread creation may not occur, or may occur under the wrong user.
  • Give a better error message on trying to access a ticket which isn't viewable.
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  • Display a footer note under KB article content pointing users to open a new ticket if their issue is still not answered.
  • Support BB code within predefined responses.
  • Expose per-category priority selection option.
  • Add "View priority for own tickets" permission.
  • If a user is not able to see tickets or KB articles, hide the search form tabs for them.
  • Make activating / installing the add-on more robust on busier sites.
  • Add missing "nf_tickets_requested_ticket_not_found" phrase.
  • Log ticket prefix changes as moderator actions.
  • Minor improvements and bug fixes to escalations.
  • Fix erroneous "no permissions" thrown on ticket category page
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Reactions: Xon and TickTackk
  • Now requires PHP 7.0+. The next major update will hard require XF 2.2 and PHP 7.2+.
  • Now depends on Standard Library by Xon.
  • Improve compatibility for XF 2.2, mostly around inbound emails.
  • Avoid trying to prune fields that don't exist anymore.
  • Support attachments within knowledge base articles.
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  • Add CLI commands to run rebuild tasks.
  • Update option group icon to match resource manager icon.
  • Fix an issue when trying to convert conversations to tickets.
  • Fix an issue when using a response in a ticket with no priority assigned.
  • Ensure user ticket counts are properly incremented.
  • Ensure counts are properly updated when tickets are hard-deleted.
  • Properly save "Alert on status transition" option.