Tickets: Help Desk and Knowledge Base 2.9.2

• Add support for value pruning for fields that are editable only once.
• Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
• Implement warnings for ticket messages.
• Fix incorrect column definition for match types on ticket fields.
• Fix API missing permission check for setting prefix on a ticket.
• Fix ticket discussion threads would not correctly attach to a ticket. Installer will resync desync'ed ticket/discussion thread pairs.
• Don't show flash message when rerouting the contact form.
• Don't duplicate captcha display when a guest is creating a ticket.

• Add ability to ban specific emails from Ticket system.
• Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
• Add ability to copy ticket user's email to clipboard, if the visitor can see it.
• Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
• Fix an issue with BB code rendering when using predefined responses.
• Ensure the captcha displays when replying or creating a ticket.
• Fix non-functional draft support for new tickets.
• Improve behaviour of various input fields whilst using RTL languages.

• Ensure last ticket message in ticket list view is anonymized.
• Add the ability to automatically set the status of a ticket upon soft-delete.

• Ensure action bar menu items collapse in to a menu at smaller viewports.
• Add an option (defaulted off) to display signatures on ticket messages.
• Ensure various status icons are displayed when listing tickets.
• Fix an issue when trying to prune contents of fields that did not exist anymore.
• Fix undefined "errorKey" when doing guest username validation.
• Ensure guest username is handled correctly when inviting to the ticket.
• Improve performance of XF1.x to XF2.x update when converting various fields to JSON.
• Fix an issue preventing predefined responses from being used when BB code is disabled in the editor.

• Allow banned users to utilise the ticket system.
• Add inverted criteria options.
• If transitioning to a status will send an alert, indicate this to staff users.
• Add the ability to have user and moderator editable fields as well as preventing them from being edited.
• Add the ability to select available custom fields when editing categories.
• When converting a thread to a ticket, check if the thread starter still exists instead of throwing an error.
• Fix view logic before ticket password check blocking guest access to a ticket.
• Improve handling of guest password entry.
• Fix inbound email processor not correctly handling malformed emails.
• Fix exporting conversation/thread to ticket if IP records have been pruned.
• Enforce requiring an email for guest tickets.
• Add missing bookmark item template for ticket messages.
• Fix ticket responses not being correctly set in editor when they contain BB code.
• Fix escalation criteria "Time passed since last reply/ticket is greater/less than" check so it's not inverted.
• Fix non-moderators not being able to view new ticket counts in moderator bar.

• Fix ticket change thread form not linking to the thread.
• Fix ticket discussion thread not displaying ticket tabs bar.
• Harden installer and fix possible issues upgrading from XF1, a MySQL 8.0 compatibility issue and duplicate columns.
• Fix invite/create ticket notification not working as expected.
• Support inviting/creating a ticket and notifying the user anonymously.
• Added ticket status/priority/category to escalation criteria.

• Switch to XenForo 2.2's new way of previewing editor contents.
• Fix per ticket category "count messages" option not being respected for new tickets.
• Compatibility fix for ElasticSearch Essentials when updating Tickets add-on.
• Prevent truncating of category descriptions when displaying the category list for ticket creation.
• Enforce requirement for Standard Library.
• Minor code clean up.

• Require XenForo 2.2+.
• Require PHP 7.2+.
• Add the ability for users with permission to anonymise their responses to tickets as a particular user.
• Add support for LinkableInterface.
• Return additional data when retrieving ticket information via the API.
• Add per ticket category "count messages" option.
• Improve search accuracy when non-viewable search categories exist.
• Fix issue where discussion thread creation may not occur, or may occur under the wrong user.
• Give a better error message on trying to access a ticket which isn't viewable.

• Display a footer note under KB article content pointing users to open a new ticket if their issue is still not answered.
• Support BB code within predefined responses.
• Expose per-category priority selection option.
• Add "View priority for own tickets" permission.
• If a user is not able to see tickets or KB articles, hide the search form tabs for them.
• Make activating / installing the add-on more robust on busier sites.
• Add missing "nf_tickets_requested_ticket_not_found" phrase.
• Log ticket prefix changes as moderator actions.
• Minor improvements and bug fixes to escalations.
• Fix erroneous "no permissions" thrown on ticket category page

• Now requires PHP 7.0+. The next major update will hard require XF 2.2 and PHP 7.2+.
• Now depends on Standard Library by Xon.
• Improve compatibility for XF 2.2, mostly around inbound emails.
• Avoid trying to prune fields that don't exist anymore.
• Support attachments within knowledge base articles.