Tickets: Help Desk and Knowledge Base 2.9.2

• Fix "Call to a member function setAsSaved() on false" error.

• Allow staff users to set a separate signature for help desk replies.
• Display open and total ticket counts on the category list when viewing the ticket queue.
• Add a style property to toggle how ticket counts should be displayed on the category list.
• Fix not being able to delete attachments from ticket messages.
• Fix not being able to unlock locked tickets from the ticket edit page.
• Fix anonymised staff replies would cause the first message of a ticket to be indexed as a guest instead of the actual user or the anonymised account.
• Fix quotes/mentions from anonymised messages attributed to the ticket starter.
• Fix an issue preventing audio/video content being uploaded to knowledge base articles.
• Fix duplicate images potentially showing in the knowledge base articles attachment lightbox.
• Various bits of code clean up.

• Add category option to alert email addresses when a ticket is opened in that category.
• Add priority option to alert email addresses when a ticket is opened with that priority.
• Add ability to set business hours. Use this with notices to communicate that replies may be delayed out of hours.
• When upgrading from the XenForo 1 version, don't overwrite the first category's properties.
• Assorted improvements and fixes for anonymised ticket messages.
• Emails that fail to be parsed are no longer deleted.
• Skip triggering escalations when a reply is made via escalation.

• Fix "Watched tickets" link showing for guest users.
• Fix staff reply check when guest users reply to a ticket.

• Add support for XenForo 2.3+.
• Require PHP 8.0+.
• Require Standard Library by Xon v1.21.0+.
• Add support for rejected and disabled users to create tickets.
• Add support for silently editing ticket messages.
• Add support for uploading audio/video files to ticket messages.
• Add support for uploading audio/video files to knowledge base articles.
• Add webhook support for tickets and ticket messages. XF 2.3+ only.
• Add tracking for basic ticket statistics.
• Add option to hide categories from the new ticket chooser but still allow tickets to be created within them.
• Add options to statuses to transition tickets to another status depending on staff or user reply.
• Code clean up.

• More PHP 8.4 compatibility fixes.
• Restore ticket responses HTML.

• PHP 8.4 compatibility fixes.
• Add missing "mod_log.nf_tickets_message_delete_hard" phrase.
• Add edit history support for ticket messages.

• Fix server error when a search query has had its URL edited.
• Fix ticket status list not round-tripping as expected.
• When showing tickets for a user in the approval queue, only fetch visible tickets.
• When viewing a ticket, display a notice if it is in a shadow-banned state.
• When viewing a ticket, display the status of 2FA for a user and if they have a known compromised password.
• Add an option to control the maximum length of a knowledge base article.
• Add ability to change knowledge base article categories without having to delete and re-post an article.
• Add support for bookmarking knowledge base articles.
• Add support for adding descriptions to knowledge base articles.
• Add support for adding display orders to knowledge base articles to ensure more consistent ordering.
• Add support for adding custom URL portions to knowledge base articles.
• Add support for exporting and importing knowledge base articles.
• Add support for marking articles as helpful or not helpful. This functionality will be expanded upon in future releases.
• Add per-category permissions to knowledge base categories.
• Increase default height of the editor when creating / editing a knowledge base article.
• Display the knowledge base categories available when viewing a knowledge base article.
• Add an option to display popular knowledge base articles on the home page, defaulted to off.
• When displaying predefined responses below the editor, display them in the correct order as defined in the admin panel.

• Add "All tickets by user" link to the moderation tools menu on a user's profile.
• Add tab on ticket view to display account upgrades for the ticket owner. If the visitor is an admin with permission to view user upgrades, links to the admin panel will be included.
• Display notices for ticket categories in more places.
• When checking if a user can upload images / media to a ticket, check against the visitor rather than using guest permissions.
• When creating a new ticket, only skip category selection if there aren't any descendants of the only root category.
• Fix banned user accessing a ticket would load all relationships on a user entity.
• Fix converting thread to ticket and vice versa when source content originally had reactions.

• Add an inline mod action to self assign tickets.
• Add an inline mod action to lock/unlock tickets.
• Fix not being able to use queue pages when viewing tickets assigned to self.
• Fix not being able to save custom ticket fields.
• Small phrase fixes here and there.