- Switch to XenForo 2.2's new way of previewing editor contents.
- Fix per ticket category "count messages" option not being respected for new tickets.
- Compatibility fix for ElasticSearch Essentials when updating Tickets add-on.
- Prevent truncating of category descriptions when displaying the category list for ticket creation.
- Enforce requirement for Standard Library.
- Minor code clean up.
- Require XenForo 2.2+.
- Require PHP 7.2+.
- Add the ability for users with permission to anonymise their responses to tickets as a particular user.
- Add support for LinkableInterface.
- Return additional data when retrieving ticket information via the API.
- Add per ticket category "count messages" option.
- Improve search accuracy when non-viewable search categories exist.
- Fix issue where discussion thread creation may not occur, or may occur under the wrong user.
- Give a better error message on trying to access a ticket which isn't viewable.
- Display a footer note under KB article content pointing users to open a new ticket if their issue is still not answered.
- Support BB code within predefined responses.
- Expose per-category priority selection option.
- Add "View priority for own tickets" permission.
- If a user is not able to see tickets or KB articles, hide the search form tabs for them.
- Make activating / installing the add-on more robust on busier sites.
- Add missing "nf_tickets_requested_ticket_not_found" phrase.
- Log ticket prefix changes as moderator actions.
- Minor improvements and bug fixes to escalations.
- Fix erroneous "no permissions" thrown on ticket category page
- Now requires PHP 7.0+. The next major update will hard require XF 2.2 and PHP 7.2+.
- Now depends on Standard Library by Xon.
- Improve compatibility for XF 2.2, mostly around inbound emails.
- Avoid trying to prune fields that don't exist anymore.
- Support attachments within knowledge base articles.
- Add CLI commands to run rebuild tasks.
- Update option group icon to match resource manager icon.
- Fix an issue when trying to convert conversations to tickets.
- Fix an issue when using a response in a ticket with no priority assigned.
- Ensure user ticket counts are properly incremented.
- Ensure counts are properly updated when tickets are hard-deleted.
- Properly save "Alert on status transition" option.
- Ensure categories can handle tickets with titles greater than 150 characters.
- Fix an issue where some threads would throw an error when being converted to tickets.
- Add inline moderation support for converting threads to tickets.
- Bump ticket title limit to 150 characters.
- Drop unused is_expired field.
- Add a basic and optional knowledge base system.
- When copying a thread/conversation to a ticket, update BBCode references to point to new attachments.
- Implement attachment handling when editing an edited ticket message.
- Fix preview link for editing ticket messages.
- Add the ability to prune custom field contents after a period of time has elapsed after ticket creation.
- More accurately set dates for incoming email tickets.
- Add a permission for viewing ticket owner email addresses.
- Canonicalise URL in ticket response JS.
- Add missing template for category sorting.
- Clean up unused phrases and template modifications.
- Fix an issue where XF1 code was referenced, rather than XF2.
- Additional username and email validation for guest tickets.
- Additional time-based escalation criteria.
- Add support for prefix editing from the sidebar when viewing a ticket.
- Minor fixes for bundled importer.
- Under-the-hood work for future guest participant support.
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