Tickets: Help Desk and Knowledge Base

Tickets: Help Desk and Knowledge Base 2.10.8

No permission to buy ($60.00)
  • Fix being unable to reset notify emails.
  • Ticket pages now use page-123 instead of ?page=123.
  • Fix newsfeed could disclose a staff member posted in an anonymized ticket category, this migrates any existing news feed entries for anonymized ticket messages to the per-category anonymous user.
  • Like
Reactions: goyo
  • Properly show unread status in ticket lists.
  • Fix XF 2.2 compatibility issue with news feed handler.
  • Like
Reactions: goyo
  • Fix XF 2.2 compatibility.
  • Add news feed handler support for tickets and ticket messages.
  • Add tab on member profiles to view tickets belonging to that user.
  • Add sitemap support for knowledge base articles and categories.
  • Fix an issue with knowledge base article routes preventing new article creation.
  • Make sure additional columns are cleaned up on uninstall.
  • Like
Reactions: goyo
  • Minor improvements to how knowledge base categories are displayed.
  • Fix an issue preventing knowledge base articles from being imported / exported.
  • Add missing phrase for "ticket approved" moderator log action.
  • Fix an issue where banned users didn't inherit guest permissions as expected when viewing a ticket.
  • Fix ticket discussion threads could be unexpectedly marked as moderated depending on the target forum's configuration.
  • Skip guest page caching when viewing a ticket.
  • Fix third-party addon compatibility for add-ons that extend \XF\Entity\User::toArray().
  • Add prefixes to phrases for option groups, permission groups, and content types.
  • Like
Reactions: goyo and Alpha1
  • Show tickets a user is participating in on the "Your tickets" page.
  • Fix "Only display within selected categories (rather than including child categories)" criteria option.
  • Compatibility fixes for XF 2.2.
  • Like
Reactions: goyo and Matt C.
  • Fix issue where inbound email processor would throw an error about incorrect type.
  • Display parent/child relations for categories in the category chooser when creating a new ticket.
  • Like
Reactions: goyo
  • Add criteria to match tickets that do not have a particular status or priority.
  • Add description and usage help support for ticket prefixes.
  • Add various widget positions across the add-on.
  • Compatibility fix for moderator tools dropdown not appearing correctly on UI.X styles.
  • Like
Reactions: goyo
  • Fix "Call to a member function setAsSaved() on false" error.
  • Like
Reactions: goyo and Xon
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