Tickets: Help Desk and Knowledge Base 2.10.7

• Properly show unread status in ticket lists.
• Fix XF 2.2 compatibility issue with news feed handler.

• Fix XF 2.2 compatibility.

• Add news feed handler support for tickets and ticket messages.
• Add tab on member profiles to view tickets belonging to that user.
• Add sitemap support for knowledge base articles and categories.
• Fix an issue with knowledge base article routes preventing new article creation.
• Make sure additional columns are cleaned up on uninstall.

• Minor improvements to how knowledge base categories are displayed.
• Fix an issue preventing knowledge base articles from being imported / exported.
• Add missing phrase for "ticket approved" moderator log action.
• Fix an issue where banned users didn't inherit guest permissions as expected when viewing a ticket.
• Fix ticket discussion threads could be unexpectedly marked as moderated depending on the target forum's configuration.
• Skip guest page caching when viewing a ticket.

• Fix third-party addon compatibility for add-ons that extend \XF\Entity\User::toArray().
• Add prefixes to phrases for option groups, permission groups, and content types.

• Show tickets a user is participating in on the "Your tickets" page.
• Fix "Only display within selected categories (rather than including child categories)" criteria option.
• Compatibility fixes for XF 2.2.

• Fix issue where inbound email processor would throw an error about incorrect type.
• Display parent/child relations for categories in the category chooser when creating a new ticket.

• Add criteria to match tickets that do not have a particular status or priority.
• Add description and usage help support for ticket prefixes.
• Add various widget positions across the add-on.
• Compatibility fix for moderator tools dropdown not appearing correctly on UI.X styles.

• Fix "Call to a member function setAsSaved() on false" error.

• Allow staff users to set a separate signature for help desk replies.
• Display open and total ticket counts on the category list when viewing the ticket queue.
• Add a style property to toggle how ticket counts should be displayed on the category list.
• Fix not being able to delete attachments from ticket messages.
• Fix not being able to unlock locked tickets from the ticket edit page.
• Fix anonymised staff replies would cause the first message of a ticket to be indexed as a guest instead of the actual user or the anonymised account.
• Fix quotes/mentions from anonymised messages attributed to the ticket starter.
• Fix an issue preventing audio/video content being uploaded to knowledge base articles.
• Fix duplicate images potentially showing in the knowledge base articles attachment lightbox.
• Various bits of code clean up.