Tickets: Help Desk and Knowledge Base 2.10.7

• Require Standard Library by Xon v1.18.0+.
• Add additional search criteria; assigned/assigner of a ticket.
• Support Search Improvements displaying ticket search terms on the search result page.
• Fix changing status of a ticket did not trigger the search index to be updated.

• Fix XF 2.2.12 compatibility when using a captcha with the ticket system.

• On fresh install, add a route filter to replace tickets/ with support/.
• Rename "Tickets" navigation tab to "Support".
• Remove ticket title from ticket URLs.
• Fix restricting search to a ticket category.
• Fix guests not being able to see their own moderated replies or tickets.
• Fix not being able to convert a guest's ticket to a thread.
• Hide filtering options for guests viewing tickets they've created.

Includes changes from v2.5.1 that I forgot to cross-post here.

• If a user is awaiting approval, display any recent tickets they've created on the approval queue.
• Display a user's current user state within a ticket.
• Allow staff users with appropriate permissions to approve / reject users awaiting approval.
• Show a proper error when trying to create knowledge base articles when no categories exist.
• Fix upgrade path from XF1 version of the add-on.
• Fix incorrect phrasing on the batch updating tickets page.

• Support globally watching the ticket queue.
• Support linking a resource item to a ticket category for users that have permission.
• Always notify users watching a ticket for new replies rather than taking into account last read date.
• Improve quick search integration.
• Implement searching within a ticket.
• Implement searching by category.
• Implement searching by status.
• Fix search not searching ticket titles.
• Actually implement inline moderation support for ticket search results.
• Fix incorrect positioning of predefined responses menu when using an RTL language.

• Require Standard Library v1.5.0+, as this implements the template filter replacevalue
• Support 64bit xf_ip.ip_id column.
• Support linking a ticket category to a resource category.
• Add Sort button to ticket priority and status lists.
• Add spam cleaner support.
• Fixes inactive priorities/statuses could be assigned to a ticket on edit.
• Fixes the "Alerts are sent when a ticket transitions to this status" flag was not respected
• Fixes editing a ticket's title to a falsy value.

• Add batch update tickets functionality to admin panel.
• Add category option to disable new tickets / messages.
• Fixes attachment handling for new tickets.

• Fixes for converting a conversation/thread to a ticket.
• Fixes for converting a ticket to a thread, this includes incorrect assignment of the first post in the thread's IP.
• Enable shadow-ban function even if most spam checks are disabled.
• Reduce over-fetching of tickets when viewing a category.
• Reduce queries from redundant ticket counter rebuilds.
• Use XF cache backend where applicable for ticket last read date.

• Add support for value pruning for fields that are editable only once.
• Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
• Implement warnings for ticket messages.
• Fix incorrect column definition for match types on ticket fields.
• Fix API missing permission check for setting prefix on a ticket.
• Fix ticket discussion threads would not correctly attach to a ticket. Installer will resync desync'ed ticket/discussion thread pairs.
• Don't show flash message when rerouting the contact form.
• Don't duplicate captcha display when a guest is creating a ticket.

• Add ability to ban specific emails from Ticket system.
• Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
• Add ability to copy ticket user's email to clipboard, if the visitor can see it.
• Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
• Fix an issue with BB code rendering when using predefined responses.
• Ensure the captcha displays when replying or creating a ticket.
• Fix non-functional draft support for new tickets.
• Improve behaviour of various input fields whilst using RTL languages.