Tickets: Help Desk and Knowledge Base 2.10.4

• Fix ticket change thread form not linking to the thread.
• Fix ticket discussion thread not displaying ticket tabs bar.
• Harden installer and fix possible issues upgrading from XF1, a MySQL 8.0 compatibility issue and duplicate columns.
• Fix invite/create ticket notification not working as expected.
• Support inviting/creating a ticket and notifying the user anonymously.
• Added ticket status/priority/category to escalation criteria.

• Switch to XenForo 2.2's new way of previewing editor contents.
• Fix per ticket category "count messages" option not being respected for new tickets.
• Compatibility fix for ElasticSearch Essentials when updating Tickets add-on.
• Prevent truncating of category descriptions when displaying the category list for ticket creation.
• Enforce requirement for Standard Library.
• Minor code clean up.

• Require XenForo 2.2+.
• Require PHP 7.2+.
• Add the ability for users with permission to anonymise their responses to tickets as a particular user.
• Add support for LinkableInterface.
• Return additional data when retrieving ticket information via the API.
• Add per ticket category "count messages" option.
• Improve search accuracy when non-viewable search categories exist.
• Fix issue where discussion thread creation may not occur, or may occur under the wrong user.
• Give a better error message on trying to access a ticket which isn't viewable.

• Display a footer note under KB article content pointing users to open a new ticket if their issue is still not answered.
• Support BB code within predefined responses.
• Expose per-category priority selection option.
• Add "View priority for own tickets" permission.
• If a user is not able to see tickets or KB articles, hide the search form tabs for them.
• Make activating / installing the add-on more robust on busier sites.
• Add missing "nf_tickets_requested_ticket_not_found" phrase.
• Log ticket prefix changes as moderator actions.
• Minor improvements and bug fixes to escalations.
• Fix erroneous "no permissions" thrown on ticket category page

• Now requires PHP 7.0+. The next major update will hard require XF 2.2 and PHP 7.2+.
• Now depends on Standard Library by Xon.
• Improve compatibility for XF 2.2, mostly around inbound emails.
• Avoid trying to prune fields that don't exist anymore.
• Support attachments within knowledge base articles.

• Add CLI commands to run rebuild tasks.
• Update option group icon to match resource manager icon.
• Fix an issue when trying to convert conversations to tickets.
• Fix an issue when using a response in a ticket with no priority assigned.
• Ensure user ticket counts are properly incremented.
• Ensure counts are properly updated when tickets are hard-deleted.
• Properly save "Alert on status transition" option.

• Ensure categories can handle tickets with titles greater than 150 characters.
• Fix an issue where some threads would throw an error when being converted to tickets.

• Add inline moderation support for converting threads to tickets.
• Bump ticket title limit to 150 characters.
• Drop unused is_expired field.

• Add a basic and optional knowledge base system.
• When copying a thread/conversation to a ticket, update BBCode references to point to new attachments.
• Implement attachment handling when editing an edited ticket message.
• Fix preview link for editing ticket messages.
• Add the ability to prune custom field contents after a period of time has elapsed after ticket creation.
• More accurately set dates for incoming email tickets.
• Add a permission for viewing ticket owner email addresses.
• Canonicalise URL in ticket response JS.
• Add missing template for category sorting.

• Clean up unused phrases and template modifications.
• Fix an issue where XF1 code was referenced, rather than XF2.