Confirmed PayPal asking for a shipping address

[Gladerunner]

Affected version

XF 2.3

Hi team,

I am migrating a few hundred users across from PayPal Legacy to PayPal REST. The new PayPal system asks subscribers for a physical shipping address. I'm aware this can be altered by code but suspect a toggle in the Admin UI would be more stable rather than having to reinsert every time we update XenForo?

A link to a relevant thread is here:

XF 2.3 Post in thread 'This is how to prevent Paypal asking for a shipping address via REST API'

Jul 27, 2026

I have recently set up PayPal REST on my site to take over from PayPal legacy.

I'm thinking this should probably be reported as a bug--it's not an actual "bug" but it does affect how PayPal is being used for some forum admins.

• Wildcat Media

• 

G.

 

[coolcomfort]

Can't you use the dropdown on the address and put "Shipping address not needed for this purchase"?

 

[Gladerunner]

As an admin when setting up the upgrade or the user when purchasing? I’m pretty sure that PayPal Legacy used to have a digital product allocation so the user wasn’t asked tor a shipping address at all.

 

[RoyalRumble]

As an admin when setting up the upgrade or the user when purchasing? I’m pretty sure that PayPal Legacy used to have a digital product allocation so the user wasn’t asked tor a shipping address at all.

It did indeed, you'd simply not tick this box;

 

[philmckrackon]

Decline