Ingenious
Well-known member
My forum members are reporting that around 10am each morning the forum can fall over, some are saying there is a 500 error message, some are saying it's an unexpected database error.
I've logged into the AdminCP and the server log shows no error messages at all (even for last week when the forum did fall over while I was on-line at a different time of day and saw a database error message) so I am not sure what exactly the server log is actually logging
I have raised this with my web host, I am on a shared/cloud service, and I remember before my conversion I might get say 3 - 4 error emails a week from vB, all the same, the database (which is shared) being unavailable or busy, I don't mind that since I am on both a shared and a cheap package. But when several members start actually posting about errors and it's during the day, that's a bit more serious. Also the vB errors were spread at random times, I can see no cluster at 10am.
The host have said they can find no record of any problems and asked if XenForo has any other logs or debug information which would record in more detail what the problem is? Where would you suggest I go from here please?
My add-ons are Kotomi script which is only run for an external page (a member map), Sitemap for Xenforo which runs at 3am, and Tapatalk (reports of 10am errors pre-date installing this).
I've logged into the AdminCP and the server log shows no error messages at all (even for last week when the forum did fall over while I was on-line at a different time of day and saw a database error message) so I am not sure what exactly the server log is actually logging
I have raised this with my web host, I am on a shared/cloud service, and I remember before my conversion I might get say 3 - 4 error emails a week from vB, all the same, the database (which is shared) being unavailable or busy, I don't mind that since I am on both a shared and a cheap package. But when several members start actually posting about errors and it's during the day, that's a bit more serious. Also the vB errors were spread at random times, I can see no cluster at 10am.
The host have said they can find no record of any problems and asked if XenForo has any other logs or debug information which would record in more detail what the problem is? Where would you suggest I go from here please?
My add-ons are Kotomi script which is only run for an external page (a member map), Sitemap for Xenforo which runs at 3am, and Tapatalk (reports of 10am errors pre-date installing this).