Not a bug reported spam did not trigger super mod spam controls

[Automotive101]

Affected version

latest xf2.2

had a volume of spam in the last few hours

which was reported by the community but the spam controls did not activate, nothing where the button should be

no server errors showing up, has this occured before ?
what's the fix

 

[whynot]

Do your super mods have the permit to moderate posts?

 

[Automotive101]

Do your super mods have the permit to moderate posts?

yes, full control, it was working fine, now has completely stopped

if i report a post, it goes into the report queue but nothing else

 

[jeb35]

We would have to see what your "supermods" actually see when looking at the reports.

if i report a post, it goes into the report queue but nothing else

That is kind of vague there.

 

[Automotive101]

report function works

the place where the spam button should, it is not, therefore no spam controls can be actioned
all i can do is comment on the report

 

[jeb35]

If the spam button is not there then the member has been a member for too long. You will need to ban the member and delete all posts. Then go in and change the specifics for spam banning options. Go to spam management in options in the ACP and scroll down to spam cleaner user criteria and change how you like, there are more options below that as well.

 

[Automotive101]

If the spam button is not there then the member has been a member for too long. You will need to ban the member and delete all posts. Then go in and change the specifics for spam banning options. Go to spam management in options in the ACP and scroll down to spam cleaner user criteria and change how you like, there are more options below that as well.

member had joined at 6am this morning

let me go through the acp spam options

 

[Automotive101]

@jeb35 that's how it occured

default max spam messages was set to 30

by the time i was online there were already 50 messages, thus the spam control didn't register

that would be my conclusion

 

[jeb35]

There you go.