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This would work in specifically designated forums where one to one support is offered, on my own site this would be used for private customised graphic requests or private customised style requests. I could use the conversation system I know but I prefer the traditional layout of forums for such support. I know that Ivy's (a good friend of mine who I have almost got to convert to XenForo, this feature would get her to convert actually) site could use this for one to one emotional support from the on-line therapist she employs for her community, the support provider will of course be in a group where access to all threads is granted, there are potentially endless uses for such a facility.
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