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I could see limited use for AI as a type of search which can be used in a conversational mode, either to search forum content, or to search the forum's help system.  But I don't see it doing much beyond that.  In all honesty though, I've used those "help" systems that act as a chat, and usually end up being more frustrated because they never provide the answers I'm after. Large corporations use these before they send your support request to some offshore call center that can barely comprehend English (or other languages, I'm sure).