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How to deal with Add-on support questions?
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<blockquote data-quote="Forsaken" data-source="post: 1569563" data-attributes="member: 560"><p>Sounds like you had the classic forum admin with his head up his ass, who knows enough to get himself into trouble but not enough to get himself out. My response was to just throw them on ignore, and be done with them; if they ended up trying to make a public issue I would just post the reasons for why he was put on ignore and go back to forgetting his existence.</p><p></p><p>I would put a notice up that support provided would be minimal, and any support needs specific information for you to reply; if the information is not included, ignore the message. </p><p></p><p>Dealing with customers was literally the worst thing about providing resources; most people were fine but the entitled people were not insignificant, and they tended to be the worst ones to deal with as there was just no pleasing them.</p></blockquote><p></p>
[QUOTE="Forsaken, post: 1569563, member: 560"] Sounds like you had the classic forum admin with his head up his ass, who knows enough to get himself into trouble but not enough to get himself out. My response was to just throw them on ignore, and be done with them; if they ended up trying to make a public issue I would just post the reasons for why he was put on ignore and go back to forgetting his existence. I would put a notice up that support provided would be minimal, and any support needs specific information for you to reply; if the information is not included, ignore the message. Dealing with customers was literally the worst thing about providing resources; most people were fine but the entitled people were not insignificant, and they tended to be the worst ones to deal with as there was just no pleasing them. [/QUOTE]
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