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<blockquote data-quote="briansol" data-source="post: 1569556" data-attributes="member: 28">IMO,For FREE addons, support the early adopters or if it legit looks like a bug on YOUR side.&nbsp; After a while, you need to pass the buck on to the community to give back and help support where they can.&nbsp;&nbsp; I try to do this the best I can so that you can go make other mods for me to have for free.Paid of course is a different ball game.&nbsp; What you pay for, ultimately, is the extra support.So, perhaps you can offer a Free and &#039;Enterprise&#039; license.&nbsp; Where, all you get is support.&nbsp;&nbsp; But, that of course is if you even want to do that and put the support effort in.From a UX perspective, the FAQ tab is not obvious in the thread.&nbsp;&nbsp; Yes, the link is there on the nav bar, but it&#039;s out of view to most who simply want to come post their problems without putting in any effort.&nbsp;&nbsp; So, to that end, I say treat it like Stackxxxxx where if you don&#039;t put good info in the question, you don&#039;t get helped.&nbsp; If you want to go a step deeper and ask for more details, that&#039;s cool.&nbsp;&nbsp; But i don&#039;t think you should feel obligated to do it.Ultimately, the average forum owner is not highly technical.&nbsp; When things get complicated like installing dependencies on a server or running command line things, it&#039;s going to be a more difficult addon from the support perspective.</blockquote>

[QUOTE="briansol, post: 1569556, member: 28"] IMO, For FREE addons, support the early adopters or if it legit looks like a bug on YOUR side. After a while, you need to pass the buck on to the community to give back and help support where they can. I try to do this the best I can so that you can go make other mods for me to have for free. Paid of course is a different ball game. What you pay for, ultimately, is the extra support. So, perhaps you can offer a Free and 'Enterprise' license. Where, all you get is support. But, that of course is if you even want to do that and put the support effort in. From a UX perspective, the FAQ tab is not obvious in the thread. Yes, the link is there on the nav bar, but it's out of view to most who simply want to come post their problems without putting in any effort. So, to that end, I say treat it like Stackxxxxx where if you don't put good info in the question, you don't get helped. If you want to go a step deeper and ask for more details, that's cool. But i don't think you should feel obligated to do it. Ultimately, the average forum owner is not highly technical. When things get complicated like installing dependencies on a server or running command line things, it's going to be a more difficult addon from the support perspective. [/QUOTE]

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