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Message: <blockquote data-quote="Kirby" data-source="post: 1569533" data-attributes="member: 1059">Hi everyone,sometimes users of my Add-on <a href="https://xenforo.com/community/resources/font-awesome-manager.8407" target="_blank"></a><a href="https://xenforo.com/community/resources/font-awesome-manager.8407" target="_blank">Font Awesome Manager</a> ask for help to get icons displayed properly.Usually such problems are caused by missing / wrong / incomplete configuration and I've therefore set up a comprehensive FAQ how to fix those issues.I've also included a section with detailed instructions how to get direct support:Unfortunately, most of the time Admins seeking support do not initially provide enough information to directly solve the issue(s), so I usually direct them to the FAQ in order to not have to ask for every detail over and over again.This does save time and I do not risk missing to ask for smth. that might be important <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" />Recently I got a support request via conversation that could be paraphrased asAs usual, the request did not include URLs or screenshots, so I replied asking the admin to please read the FAQ and to act accordingly.The admin then replied (in what I consider a kinda aggressive tone) that he regrets to having contacted me.I replied again that everything is okay  (from my perspective), asked him if he was able to fix the issues by himself and to please provide the information outlined in the FAQ if this was not the case so I could provide help.Afterwards I got another reply with some screenshots, but still missing important information.So I asked him a third time to provide the necessary information (es explained in the FAQ).The last reply I got was that he'd rather keep broken icons than continuing the discussion.I am currently unsure how to deal with this ...Is it too much to expect users to read the FAQ and to provide the requested information?Is the FAQ too complicated?Am I doing smth. wrong?Happy to read your thoughts <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" /></blockquote>

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