Hi guys, I need a big help.. In my opnion, xenforo platform is excelent, but I´m getting a lot of complaints from people who never used a forum before. They don´t know where to create a topic, how to register, etc.
My question is, is there a Theme, or an add-on or something, that make it more "user-friendly"?
Bigger buttons don't instantly make a site more usable, though. Forums are an arcane concept to people not familiar with them. Educate, don't patronise. Write introduction threads for the basics and put them prominently in notices or on the registration page. Even better, create a series of videos for the absolute basics - editing their profile, posting threads, replying, tagging, that sort of thing.
Start a wiki that outlines all functions. Include screenshots and step by step help.
I have used VaultWiki to create 21 wiki articles, each containing up to 50 chapters. This allows users to quickly find whatever they need help with. I also have added a helpdesk which lets the user ask a question. The helpdesk then serves up possible answers. If the user does not see the answer then the question can be made into a support ticket. My staff and I answer this.