• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

XF 1.2 Help.. Dummies can´t figure out how to use my forum

#1
Hi guys, I need a big help.. In my opnion, xenforo platform is excelent, but I´m getting a lot of complaints from people who never used a forum before. They don´t know where to create a topic, how to register, etc.
My question is, is there a Theme, or an add-on or something, that make it more "user-friendly"?
 

Teapot

Well-known member
#6
Bigger buttons don't instantly make a site more usable, though. Forums are an arcane concept to people not familiar with them. Educate, don't patronise. Write introduction threads for the basics and put them prominently in notices or on the registration page. Even better, create a series of videos for the absolute basics - editing their profile, posting threads, replying, tagging, that sort of thing.
 

Alfa1

Well-known member
#8
Start a wiki that outlines all functions. Include screenshots and step by step help.
I have used VaultWiki to create 21 wiki articles, each containing up to 50 chapters. This allows users to quickly find whatever they need help with. I also have added a helpdesk which lets the user ask a question. The helpdesk then serves up possible answers. If the user does not see the answer then the question can be made into a support ticket. My staff and I answer this.
 

DRE

Well-known member
#9
Your best bet is making your forum match the simplicity of Facebook, Tumblr, Gmail, even Myspace as much as possible, then it will be easier for them to figure out stuff on their own.
 
#10
Educate them.

Post a thread explaining how to do various things.
Thats what I did...while we were building the test site I would take screen shots of features with directions and compile them in a sticky thread in the old vBulletin forum. When we migrated we had something of a user manual for the community: http://markweinguitarlessons.com/fo...gs-work-here-on-the-new-forum-software.49848/

Not super formal but even peoples questions in the thread help point folks in the right direction. And the process of building the thread got a lot of people educated before we moved over.