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So Stripe responded, so far, after about 25 min. explaining and re-explaining the issue:

"With regard to this case, I may need to pass it on to our specialized team, who are best positioned to help you with this issue. As it turns out, we may need to convert this chat to email for now. Would that be okay?"

In other words, they cannot escalate a support request in the chat room. It has to go to email.

I'll let you folks know if and when I have a working response. Yes, I mentioned resending the API call.