XF 2.3 direct messages wont load.

[DarkGizmo]

So out of nowhere, my direct messages won't load on my site. I'm not sure what may have changed or what could be causing this but I now get this screen when trying to read PM's.



How would I go about fixing this or rather finding out what could be causing it? I haven't added any add-ons recently or made any changes to my site.

I doubt this is a host issue because this is the only page that does not seem to be working.

 

[DarkGizmo]

Upon further investigation, this might actually be a bug......its only 1 specific PM it would seem:


I wonder if it's cuz of the characters he used in the PM? shouldn't matter but they are the only PM's that do not seem to be working....


Looking through the DB, this is what the PM said, i can't see how it could possibly break the way it has?

Normally I wouldn't disclose a PM but, i'm unsure why this would cause the PM to not open?

PM content:

Here is my banner:

And link: https://acropolismortis.com

Please let me know when it is on-line!

]

The only thing I can think of is maybe the IMG BBcode somehow caused the issue? otherwise maybe the PM title which was shown above?

 

[Rene_V]

Are there any errors logged in either at the forum's error log page or the server error log pertaining to this?

Do you have a test forum installed? If you do, you can try to send an exact test dm like the pm that's having the issue and see if the issue at hand can be reproduced there too.

 

[DarkGizmo]

Well i marked it as read and then deleted the PM and sent the user another PM and it seemed to work, but i should be able to recreate what he posted to test.

Edit: I was able to recreate the issue.....it would appear it's either the PM title OR the content of the PM causing it.....

here is the content of the PM:

Here is my banner:

 [IMG size="728x90"]https://acropolismortis.com/cropbanner.jpg[/IMG]

And link: [URL]https://acropolismortis.com[/URL]

Please let me know when it is on-line! :)

title:

728x90 banner ad space purchased for 1 month (10.00)

 

[Rene_V]

Edit: I was able to recreate the issue.....it would appear it's either the PM title OR the content of the PM causing it.....

If the issue also happened on a brand new forum, assuming you meant you re-created it on the test forum, it looks like this could be some sort of bug imo.

 

[Max Taxable]

Do you use adblock? Possibly? Also - have you tested this with other browsers and devices?